Alice Donga Email & Phone Number

London, Canada Area

• Transcribed detailed medical reports. Edited sentence structure to clarify meaning. Provided feedback regarding inconsistencies within the report.

• Reviewed and edited draft IME reports for spelling, grammar, clarity, and consistency.• Prioritized report review process for Quality Assurance personnel.• Worked closely with evaluators for review, signature, and corrections of reports to obtain final product.• Delivered reports to customers as per their requirements (e.g. email, fax, courier, IME software).• Prepared and submitted auto insurer invoices via HCAI, as well as OCF-18s for clinicians.• Ensured the centres’… Show more • Reviewed and edited draft IME reports for spelling, grammar, clarity, and consistency.• Prioritized report review process for Quality Assurance personnel.• Worked closely with evaluators for review, signature, and corrections of reports to obtain final product.• Delivered reports to customers as per their requirements (e.g. email, fax, courier, IME software).• Prepared and submitted auto insurer invoices via HCAI, as well as OCF-18s for clinicians.• Ensured the centres’ ability to meet timelines by creating, implementing, and maintaining a workflow process for reports.• Transcribed detailed medical reports for a variety of specialties (e.g. orthopedic, psychological, psychiatric, neurological, physiatry).• Served as the “go to” person (subject matter expert) for immediate resolution of software issues.• Worked closely with the IT department for basic troubleshooting of on-site hardware and software.• Designed centres’ templates, including report templates, intake sheets, checklists, and spreadsheets. • Prepared spreadsheets, correspondence, merged mailings, and unique special projects (e.g. analysis of multisite referral and revenues; implementation of tablets for documentation review).• Proven ability to tele-commute (2008 – present) and communicate effectively with on-site staff via telephone and email.• Ability to develop and maintain good working relationships with roster of evaluators and staff.• Ability to analyze and problem-solve to prevent potential workflow issues (e.g. review assessor vacation/holiday schedules and see potential problems for meeting timelines).• Stayed informed of changes in the industry by subscribing to industry bulletins (e.g. FSCO; Canadian Underwriter, HCAI) • Working knowledge of SABS and Workplace Safety and Insurance Act • Experienced working in an environment with a business and customer service focus. Show less