Alice Dunlap Email and Phone Number

Account Management - Execute and record 130-150 daily outgoing calls in MoneyCruncher CRM - exceeding department average, personalize service and marketing for each client, and offer creative, convenient time-saving solutions to make ordering easierProspecting - Research potential sales leads, cold calls, follow-up and close sales while establishing trust, enthusiasm, and rapport for long-term, fruitful relationshipsExtensive follow-up, product education, and troubleshooting to earn business, strengthen loyalty and repeat sales

Retail operations, marketing, inventory management, purchasing, pricing, A/R, website management

Assisted National Sales Manager - Developed pricing contracts, negotiated successful NC state contract bids, developed sales promotions and documentation, maintained company website, and addressed IT issuesEmployee / Team Management - Managed and supported sales team daily, participated in structuring and implementation of sales, marketing, and management procedures, hired/trained motivated, capable sales team membersPersonally maintained numerous accounts including key accounts by phone and in-person including cross-selling, effective problem solving while increasing customer loyalty, inventorying and stocking on-siteCoordinated with outside sales to increase business with existing accounts