Alice Farley Email & Phone Number

Ascot, England, United Kingdom

Ascot

- Creating SEO friendly content from landing pages to blog articles- Developing digital strategies for clients - Optimising web pages/websites for search engines- Tracking keywords and rankings for reports including topic and content analyses- Analysing the performance of campaigns with regards to clients’ marketing objectives- Identifying opportunities for SEO improvement- Monthly reporting for clients

Woking, Surrey, United Kingdom

In addition to Account Manager duties: - Analysing on-site and off-site SEO components and preparing reports for clients- Advising on digital marketing techniques and strategies that will improve and increase traffic and online conversions, including social media- Using Google Analytics data to analyse onsite website performance, creating a POA for clients with regards to increasing traffic, and identifying strengths and areas for improvement- Acting as first point of contact for clients regarding digital marketing queries and advice- Consulting on web design according to design and SEO best practices- Managing accounts of up to 80 SME clients at a time- Providing technical advice on topics regarding domains, hosting, mailboxes, coding and creating workarounds for any technical issues without compromising on results.- Providing first line support to the Team Lead, senior management and other Account Managers- Delegating work and assigning new clients to other AM's- Coaching team to encourage personal development and wider business goals- Delivering professional training sessions to teams across the UK- Analysing data from JIRA to identify trends, isolate incidents, track AM output, monitor output of Sales team and ensure absolute efficiency within the department- Motivating the team to ensure high job satisfaction with the aim of a high retention rate, efficiency, drive and overall confidence in the management team and business goals- Isolating and resolving customer escalations, using these incidents to improve processes for Make Me a Website department

Woking, Surrey, United Kingdom

Administrating account benefits of Make Me a Website service within 123 Reg. - Analysing onsite SEO components, social media branding and output and digital marketing techniques of clients to create strategies to improve and increase traffic and online conversions- Using Google Analytics data to analyse onsite website performance, creating a POA for clients with regards to increasing traffic, and identifying strengths and areas for improvement- Acting as first point of contact for clients regarding digital marketing queries and advice- Consulting on web design according to design and SEO best practices- Managing accounts of up to 80 SME clients at a time- Providing technical advice on topics regarding domains, hosting, mailboxes, coding and creating workarounds for any technical issues without compromising on results

Banstead

- Delivering first class customer service even at peak times and offering a personalised service to each individual customer.- Providing first line support to the Store Manager and team in terms of administration, contractual queries, staff benefits, company procedures and policies and daily processes.- Operating company Software to arrange regular orders, amendments and communicate with Head Office and suppliers. - Assisting the Store Manager with all recruitment processes including advertisement, screening, interviews and subsequent training and assessments.- Organising, ordering and completing regular paperwork including the weekly rota, stock count and finances to a legal industry standard.- Monitoring and encouraging team members' progress through written and practical assessments as well as personal achievements- Delivering monthly team meetings with engaging and important (statistical, legal and business development etc.) content collected in store and in monthly area meetings.- Managing customer complaints professionally and ensuring the proper processes for any accidents or injuries that occurred within the store.

Sunbury-On-Thames

- Ensuring a friendly yet professional manner with customers at all times- Working as part of a busy team managing service levels at peak hours- Providing helpful information about company services and products- Building great relationships with management, colleagues and customers- Administrating new customers and providing up to date information and advice for existing customers.- Designing an internal document for my team including policies, prices and general information and advice regarding a new account for the company.

- Keeping all paperwork organised and accurate to legal and company standards - Maintaining team motivation in order to achieve sale targets- Working within a large team to ensure that every outcome is appropriate for each individual customer- Administrating customer details into company software and ensuring everything is up to date and accurate.

 Administrating insurance benefits on behalf of the Halifax’s ‘Ultimate Reward Current Account’ Resolving customer complaints and communicating with contractors and colleagues to ensure the problems do not reoccur Providing side-by-side training, monitoring and support to new colleagues to enforce service standards and company targets Owning a vast knowledge of company services and policies in order to provide customers with the most informative and helpful advice Providing outstanding customer service to support an excellent corporate reputation