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Alice Ferraz Email & Phone Number
Group Product Manager @ Itaú | Digital Products | Investments | CX | Product Management | ex-Nubank
at
Itaú Unibanco
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✓ Verified Jun 2026
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Profile completeness 100%
Current company
Role
Group Product Manager @ Itaú | Digital Products | Investments | CX | Product Management | ex-Nubank
Location
São Paulo, São Paulo, Brazil
Company size
Who is Alice Ferraz? Overview
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Quick answer
Alice Ferraz is listed as Group Product Manager @ Itaú | Digital Products | Investments | CX | Product Management | ex-Nubank at Itaú Unibanco, a company with 674 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Alice Ferraz.
Alice Ferraz previously worked as CX Teacher at Cs Academy and Group Product Manager | Investments at Avenue. Alice Ferraz holds Postgraduate Specialization, Neuroscience And The Future Of Organizations from Faculdade De Ciências Médicas Da Santa Casa De São Paulo.
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Itaú Unibanco
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Profile bio
About Alice Ferraz
I'm an experienced leader in team and product management, with a track record of developing and launching digital products in the Investments sector.Recognized for strategic leadership of large teams, with impactful success stories directly affecting the business's P&L. An example I can mention was a drastic reduction initiative in customer support service levels at XP, focusing on operational inefficiencies within the team and tools used, while mitigating key reasons for customer contact.I have proven success in leveraging data analysis to inform decision-making and drive customer satisfaction. My team was recognized for excellence in Customer Experience with awards such as the "Best Measurement in Customer Experience - North American Customer Centricity Awards 2020". I am skilled in promoting cross-functional collaboration and stakeholder management.Actively engaged in the Customer Experience community, sharing knowledge through courses and continuing education programs at CS Academy. Enthusiastic about understanding consumer behavior, I am currently working on studies of neuroeconomics and investment decisions through the Neuroscience postgraduate program at Faculdade de Ciências Médicas Santa Casa.Some skills I would like to highlight are:Product Management | Customer Experience | CX | Customer Experience | Continuous Improvement | Investments | Investment Advisory | Leadership | Data Analysis | Competitive Analysis | Risk Management | Business Development | Stakeholder Management | Budget Management | Product Lifecycle Management | Analytics Tools (Google Analytics) | Customer Relationship Management (CRM)
Listed skills include Desenvolvimento Organizacional, Microsoft Office, Microsoft Excel, English, and 2 others.
Current workplace
Alice Ferraz's current company
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Itaú Unibanco
16 roles
Alice Ferraz work experience
A career timeline built from the work history available for this profile.
Group Product Manager @ Itaú | Digital Products | Investments | Cx | Product Management | Ex-Nubank
Current
Nov 2024 - Present
Cx Teacher
Current
Jun 2021 - Present
Group Product Manager | Investments
Liderança de equipes na criação e gestão de produtos de investimento internacionais, garantindo competitividade e alinhamento com as necessidades dos clientes.Supervisiono o ciclo de vida do produto, análise de mercado e parcerias estratégicas, garantindo conformidade regulatória e eficaz gestão de riscos.
Aug 2023 - Dec 2024
Investment Advisory Manager
Liderei uma equipe de 40 membros no desenvolvimento e implementação de estratégias de consultoria de investimentos.Colaborei de perto com as equipes de produtos para criar estratégias de lançamento, estudos da base de clientes-alvo e definir características do produto.Direcionei iniciativas interfuncionais para alinhar o desenvolvimento do produto com as.
Oct 2021 - Feb 2023
Partner | Product Manager
Planejei e acompanhei o roadmap e backlog da equipe de CRM, coordenando entre as partes envolvidas, negócios e usuários.Defini indicadores chave de desempenho, metas e modelos de monitoramento para acompanhar o progresso e o sucesso.Fomentei parcerias entre equipes e fornecedores para garantir alinhamento e colaboração eficaz.Lidero a implementação de.
May 2021 - Nov 2021
Partner | Customer Experience Coordinator
- In charge of the strategy and execution of the NPS System (Inner and Outer Loops) and Continuous Improvement projects focusing on Customer Experience (NPS, CSAT, etc.).
- Best Measurement in Customer Experience - North American Customer Centricity Awards 2020
- Customer Management Leader - Cliente SA 2020
- Customer Experience Metrics - Prêmio Experiência do Cliente 2019
Jun 2019 - May 2021
Coordenadora - Atendimento E Assessoria
Gerenciei uma equipe de mais de 40 membros, otimizando as operações de consultoria de investimentos e aprimorando as interações com os clientes.Utilizei insights baseados em dados para abordar pontos-chave de dor dos clientes, impulsionando melhorias na entrega de serviços.Fomentei uma cultura de melhoria contínua, implementando programas de treinamento.
Jan 2018 - Jun 2019
Analista Sênior - Atendimento E Assessoria
Jul 2017 - Dec 2017
Analista Júnior - Atendimento E Assessoria
Jan 2017 - Jun 2017
Estágio - Atendimento E Assessoria
Sep 2016 - Dec 2016
Estágio - Crédito E Cobrança
Jul 2016 - Sep 2016
Estagiário De Finanças - Crédito E Cobrança
Feb 2015 - Jun 2016
Vice Presidente
Gestão Estratégica e Auditoria | A gestão 15/16 manteve 4 projetos que impactaram +500 pessoas, contando com 110 estudantes colaboradores.
Aug 2015 - 2016
Projetos
Mar 2015 - Jul 2015
Estagiário De Tecnologia Da Informação
Feb 2010 - Dec 2010
6 education records
Alice Ferraz education
Postgraduate Specialization, Neuroscience And The Future Of Organizations
Bachelor Of Science, Economics
Curso Extensão - User Experience
Finance And Accounting
Business English
Els English Center
Técnica Em Informática, It Technology/ Hardware / Software
FAQ
Frequently asked questions about Alice Ferraz
Quick answers generated from the profile data available on this page.
What company does Alice Ferraz work for?
Alice Ferraz works for Itaú Unibanco.
What is Alice Ferraz's role at Itaú Unibanco?
Alice Ferraz is listed as Group Product Manager @ Itaú | Digital Products | Investments | CX | Product Management | ex-Nubank at Itaú Unibanco.
Where is Alice Ferraz based?
Alice Ferraz is based in São Paulo, São Paulo, Brazil while working with Itaú Unibanco.
What companies has Alice Ferraz worked for?
Alice Ferraz has worked for Itaú Unibanco, Cs Academy, Avenue, Nubank, and Xp Inc.
How can I contact Alice Ferraz?
You can use AeroLeads to view verified contact signals for Alice Ferraz at Itaú Unibanco, including work email, phone, and LinkedIn data when available.
What schools did Alice Ferraz attend?
Alice Ferraz holds Postgraduate Specialization, Neuroscience And The Future Of Organizations from Faculdade De Ciências Médicas Da Santa Casa De São Paulo.
What skills is Alice Ferraz known for?
Alice Ferraz is listed with skills including Desenvolvimento Organizacional, Microsoft Office, Microsoft Excel, English, Planejamento Empresarial, and Economia.
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