Provided support to 20 international and domestic sales managers, their directors, and executive leadership for a $1.5B Defense and Space business. Created weekly reporting, an analysis of business status for $8M discretionary budget and orders forecasting to achieve annual operating plan. Established processes for customer and product support functionals to identify and book order acknowledgements for sales teams.Managed discretionary spend providing run rates by program to ensure budgets remained within limits.Expanded customer master mapping process to ensure business alignment for accurate booking and revenue credit.Developed training documents for Analyst role and provided training to new hires which ensured consistency across departments and improved on-boarding.Developed training documents for new customer relationship management tools (Siebel and SalesForce.com) and trained multiple departments, including sales, tech support, proposal and program management to ensure maximum usage of functionality and improve sales capabilities.Selected to participate on cross-functional team to define new customer relationship management tool requirements for SalesForce.com application.Organized and implemented SalesForce.com on-site and remote training to a cross-business multi-functional audience.

Responsible for the integrity of data in a customer relationship management tool utilized by Defense, Space, Air Transport, Business and General Aviation divisions of Aerospace. Created and monitored all data integrity reports and processes to ensure the accurate integration of customer and revenue information for one view of the customer. Considered by leadership to be a subject matter expert of customer information for Aerospace.Co-championed a Customer Data Integration Team to integrate stand alone databases into a single repository for a one-stop complete view of the customer in effort to provide sales and leadership ease of use.Created a Center of Excellence team in India to manage data integrity in a Siebel application. Managed the candidate selection process, created training documents, and provided remote training for four low-cost region subordinates.Recruited for the Corporate Governance Team to select a data cleansing tool to address data integrity management issues.Developed revenue mapping training material and provided training to 70+ sites globally.

Responsible for administrative and clerical support to the Vice President of Marketing managing calendar schedule, overseeing business travel arrangements, and processing business expense reports for reimbursement. Lead efforts to create aerospace-wide interactive CD for National Business Aviation Association tradeshow to be displayed on multiple computer screens for consumer viewing. Evaluated and selected graphic design vendor and worked with sub-contractor management to provide final product for tradeshow.Managed logistics in support of IT, communications systems, security access for outside consultants to facilitate a cross-business/multi-function e-business workshop for 100 people.Selected to participate on a Merger Task Force to facilitate customer input fulfilling a legal obligation in response to merger and acquisition activity. The result was an effective presentation assembled for senior management court deposition.Created data maintenance process for web site enhancement to ensure website standardization across Aerospace.