- Enhanced talent selection by reviewing assessments and coordinating interviews and assessment centres, contributing to the success of the talent acquisition process.- Streamlined the integration of new hires into internal systems, reducing onboarding time and successfully supporting team productivity.- Directed onboarding processes and delivered comprehensive training, resulting in smoother team integration and high employee satisfaction.- Acted as the main point of contact for all new hires, fostering a supportive environment that positively impacted team morale and productivity.- Led the brand ambassador program, increasing brand recognition and attracting top-tier talent to enhance the team's image.- Maintained accurate cohort tracking spreadsheets, enabling efficient program management and resource allocation for the team.- Managed program information dissemination to managers, facilitating cohesive talent development and leadership effectiveness within the team.

- Created offer letters for all new starters, ensuring a seamless onboarding process and successful recruitment.- Managed employee onboarding, including IT requests, equipment provisioning, and right-to-work checks, enhancing the team's efficiency.- Provided interview support and administration, streamlining the interview process, and ensuring candidates and managers were well-informed.- Posted external and internal job listings, ensuring correct formatting and presentation for improved candidate attraction.- Efficiently handled recruitment-related administration, keeping job descriptions and boards up to date, contributing to a well-organized recruitment process.- Conducted initial CV screening and interview coordination, resulting in successful candidate evaluation and hiring decisions.

- Collaboratively supported all facets of the customer journey, addressing product inquiries, supplying store information, tracking deliveries, and delivering exceptional aftercare through phone calls, emails, and social media.- Efficiently managed end-to-end customer returns processes within in-house systems, enhancing the overall returns experience.- Expertly navigated diverse IT systems to uphold GDPR standards, ensuring data integrity and customer privacy.- Played an integral role in achieving team success and optimizing customer support.

- Acted as the initial point of contact for all internal stakeholders' queries directed to the People Team, providing friendly and supportive responses within SLA via Zendesk.- Demonstrated a solid understanding of basic HR knowledge, enabling prompt and accurate responses to HR queries or efficient research to obtain the required answers.- Maintained and updated records for all employees, ensuring data accuracy and accessibility for HR processes.- Managed Learning and Development (L&D) course-plotting and attendance, contributing to employee skill development.- Successfully handled the onboarding process, including receiving full offer details, sending out offer packs, and booking relevant courses.- Efficiently managed the promotion and reward program, such as season ticket loans and sabbatical letters.- Contributed to data cleansing and supported the transition to a new people system (Workday), ensuring data accuracy and system efficiency.

- Efficiently managed departmental phone and closely monitored three active email inboxes, ensuring timely and professional responses.- Collaborated effectively with line managers and fellow coordinators while autonomously overseeing a cluster of sites.- Demonstrated meticulous attention to detail in updating live/expired job role data, maintaining accuracy across various portals, and consistently meeting SLAs.- Coordinated candidate interviews and assessment days, fostering strong collaboration with hiring managers.- Played a pivotal role in the successful implementation of the new ATS system (Kenexa to Workday), contributing to the team's success

- Successfully managed the end-to-end recruitment and selection process across 52 salons, contributing to a well-staffed and efficient workforce.- Conducted thorough pre-screening interviews for both salon and head office positions, offering valuable feedback to the line manager and facilitating interview scheduling.- Oversaw all departmental administration tasks, including drafting and dispatching legal documents such as employment contracts, offer letters, and government funding applications.- Organized and coordinated career events for Headmasters, both internal and external, fostering the company's visibility and talent acquisition efforts.- Maintained regular and productive meetings and conversations with directors and senior management, ensuring alignment with the company's strategic goals.

- Restocking of items- Processing cash and credit card transactions- Helping any customers in the store- Providing outstanding customer service

- My main responsibilities in this role were to remain organised and efficiently manage all daily functions and tasks to ensure a smooth operation of the theme park.- Managing a team of over 60 staff, I was responsible for being a reliable point of contact for any questions/queries raised regarding the business operations.- The pressure level in this job was significant but helped me to realise that I can perform well with a high volume workload and strict deadlines. Through maximising my organisation & taking all opportunities to pre-plan I was able to significantly minimise the risk of any problems occurring.