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Alice Lee is a Principal Data Product Manager at Zendesk at Zendesk. She possess expertise in data analysis, nonprofits, analytics, business intelligence, project management and 45 more skills. Colleagues describe her as "Alice is an incredible leader, organizer, and manager. Her ability to break down a task and delegate underscores her ability to see the larger picture. Alice served as the head of the intern program and ran it flawlessly; most of us joined the team knowing little about detailed-operations work, and Alice oriented us through hands on work, one-on-one guidance, and varying responsibilities. Under Alice's guidance, my personal knowledge for office operations and Google Suite grew a tremendous amount."
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Principal Data Product ManagerZendesk Nov 2023 - PresentSan Francisco, California, Us -
Senior Data Product ManagerZendesk Mar 2022 - Nov 2023San Francisco, California, Us
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Data Product ManagerZendesk Feb 2021 - Mar 2022San Francisco, California, Us* Led product management activities (user story creation, backlog prioritization, roadmapping) and technical program management activities (architecture / security model design, release planning, user enablement) for internal business intelligence and analytics delivery platforms serving 2000+ employees.* Drove cross-functional alignment between engineering, security, IT, and other teams to improve user experience and mitigate security / compliance risks.
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Manager, Data Enablement OperationsZendesk Sep 2018 - Feb 2021San Francisco, California, Us* Streamlined internal enterprise data team’s support operations, reforming triage processes for tools / data access provisioning, issue resolution, and advisory / work requests from business and technical stakeholders.* Spearheaded usage analysis and feature upgrade programs to inform targeted product adoption efforts.* Enabled 100+ analysts, leading training, community forums, and self-service asset development initiatives.* Created incident management processes and release standards, accelerating product quality improvements.
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Operations DirectorForward Together New Orleans Mayoral Transition Team Jan 2018 - May 2018* Led technology setup, operation, and shutdown for Mayor-elect Cantrell's transition team.* Directed a team of 14 interns to handle logistics and IT support operations for 250+ committee volunteers and facilitators drafting the Mayor-elect’s policy blueprint.
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Special Projects/Programs ManagerLatoya Cantrell For Mayor Campaign Aug 2017 - Dec 2017* Served on winning campaign (Cantrell was decisively elected New Orleans' first female mayor, with 39% of vote in an 18-way primary and a 20-point margin in top-two runoff).* Managed supporter email campaigns, helping team cultivate 100+ field volunteers and $1.5MM+ in donations.* Prepared candidate for 30+ forums and 6 debates by aligning policy messaging across digital and field efforts.* Drove development/marketing, website, and field organizing software integrations to expand voter outreach.
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Senior Technical Program Manager, Customer SuccessGooddata Nov 2016 - Jul 2017San Francisco, California, Us* Advised enterprise customers on business intelligence ETL (data pipeline) architecture, data modeling, data visualization, application integration, performance optimization / scaling, and product lifecycle management.* Collaborated with Sales and Account Management teams to scope services and cultivate prospects / renewals.* Interviewed, trained, and mentored 4 junior teammates. Improved onboarding process structure and content. -
Technical Program Manager, Customer SuccessGooddata Nov 2014 - Oct 2016San Francisco, California, Us* Program managed new enterprise customer implementation that became company’s 2nd largest by revenue.
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Director Of Information And AnalysisKipp New Orleans Jul 2013 - Sep 2014New Orleans, Us* Led 3.5 FTE team providing software training/support, analysis, and high-stakes reporting for 10-school, 4100-student public charter school network. Managed network executive and school leader stakeholders.* Managed Qlikview business intelligence portal used by 300 staff for student performance benchmarking. -
Data AnalystKipp New Orleans Sep 2011 - Jun 2013New Orleans, Us* Overhauled registration process to secure state funds (80% of network’s $40MM revenue). * Optimized scheduling software for 430 high school students. Implemented dashboard to monitor graduation progress.* Ran staff support services. Launched helpdesk and office hours system.
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AssociateO-H Community Partners, Ltd. Aug 2010 - Aug 2011Chicago, Il, UsImproved web-based small business financing resource engine by expanding database of 1500 financial products. Led product testing with remote development team. -
Housing Recovery FellowBroadmoor Development Corporation Aug 2009 - Jul 2010Redesigned Salesforce database schema for neighborhood CDC focused on post-Katrina recovery. Streamlined intake process for $6.5M home repair/improvement assistance program (50+ residents).
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Central Office Director / Outreach Director / VolunteerHarvard Small Claims Advisory Service Sep 2005 - Jun 2009Managed staffing for 3 offices and case management system for organization providing legal information to residents. Initiated first-ever client feedback survey and outreach to 100 community groups.
Alice Lee Skills
Alice Lee Education Details
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Harvard UniversitySocial Studies
Frequently Asked Questions about Alice Lee
What company does Alice Lee work for?
Alice Lee works for Zendesk
What is Alice Lee's role at the current company?
Alice Lee's current role is Principal Data Product Manager at Zendesk.
What is Alice Lee's email address?
Alice Lee's email address is al****@****ail.com
What is Alice Lee's direct phone number?
Alice Lee's direct phone number is +150470*****
What schools did Alice Lee attend?
Alice Lee attended Harvard University.
What are some of Alice Lee's interests?
Alice Lee has interest in Bike Commuting, Brass Bands, Visual Arts, Urban Design.
What skills is Alice Lee known for?
Alice Lee has skills like Data Analysis, Nonprofits, Analytics, Business Intelligence, Project Management, Program Management, Public Speaking, Data Management, Sql, Microsoft Excel, Salesforce.com, Leadership.
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