Alice Love Email and Phone Number

After 7 months working closely within the Reception Team I received a promotion to Senior Receptionist giving me the opportunity to manage the team of 4 other receptionists. This promotion allowed me to develop managerial skills and pass on my extensive knowledge to my team. Within this job role it's my duty to create the rota schedules for the reception department ensuring all shifts are covered and extra support is scheduled in on busier days. I work closely with the Administration Team to manage the health, safety and fire safety of my department and recruit new employees when needed. When running the recruitment process, I personally conduct the interview process by selecting candidates from their applications to coordinating the interviews to then selecting the best candidate for the job role. I complete the training process for the new receptionists over a 4-to-6 week period ensuring they are trained with interpersonal skills and are provided with full knowledge of the hotel and local area. Using the detailed Standard Operating Procedures in place I ensure all new employees are equipped to resolve any situation that may occur during the role as well as give full training on booking and banking systems that are used daily. Within this promotion I also work part-time within the Reservations Department as the Assistant to the Reservations Manager. During this role I am one of the main contacts for all hotel reservations and enquiries. It is my responsibility to conduct detailed show-arounds of the hotel bedrooms and facilities making a positive impact to revenue gain. I coordinate all group bookings from initial enquiry through to guests departure, ensuring all runs smoothly throughout. I am solely responsible for all wedding parties staying at the hotel that are getting married at an alternative venue, I use my organisation skills to ensure all aspects of their stay are organised and I communicate well with the operations team to ensure the day runs smoothly.

I was the first point of call for all hotel guests and colleagues on a daily basis where I ran the day-to-day tasks of the front desk. Using my time management skills I successfully organised the desk ensuring all reservations were prepared prior to guests arrival, all bills and invoices were ready prior to departure as well as ensuring all guests felt warmly welcomed within the hotel. It was my responsibility to resolve all customer queries quickly and efficiently so that they all had an enjoyable experience throughout their journey from initial booking through to their departure. I controlled the main hotel switchboard as well as responding to general email enquiries alongside exporting reports for the senior management team. This role allowed me to develop my extensive customer service experience and gain valuable collaborative skills.

I completed a variety of day-to-day jobs and tasks working in a close-net team at a busy cafe. Including work on the till serving customers as well as working as a barista and managing the front of house team. Working front of house taught me how to work well under pressure when the shop was busy which abled me to gain time management skills. I also learnt how to work to my best ability in many different circumstances. Working as a barista meant I had to ensure all items being presented to customers looked presentable and allowed me to gain valuable customer service skills. This advanced my experience within the hospitality industry and allowed me to widen my skill set for future personal progression.