To support and drive effective change within Admissions, delivering continuous improvement in the customer experience covering the student journey from enquiry to enrolment.Act as the bridge between Admissions, Finance, the international Visa Office and IT to ensure Admissions are able to efficiently perform daily functions.To support the implementation and ongoing maintenance of future projects affecting the Admissions processes which may also include the development of new student management/CRM systems.

Working as part of a team of Programme and Administrative Officers, I work across departmental boundaries to provide comprehensive and professional support for the day-to-day delivery of administrative services to support students and programmes within a designated Academic School. The team work together under the guidance of the Registrar, Heads of School and Assistant Registrar (Student & Programme Administration) developing common systems and processes standardised on good practice and ensuring that regulations and policies are adhered to. This is a busy and varied role, which requires the me to communicate persuasively and tactfully with academic staff, to ensure cooperation and compliance with milestones in the academic year. I am in regular communication with students and parents, so i use my excelllent organisation skills, demonstrate a good use of initiative and be able to interpret and apply complex information (e.g. assessment regulations). I work to tight deadlines on my own initiative, and to learn new systems and procedures rapidly.

Co-ordination of all administrative tasks surrounding Electrical, Electronic and Electromechanical (EEE) component approval for the Galileo Full Operational Capability project. Tracking and reporting approval status to Customer (OHB System) and Prime Contractor (European Space Agency) on a regular basis.Building a relationship with both the Customer and Prime to the main point of contact for parts approval updates and progress alleviating pressure from the technical team.Setting up and running telecoms with Prime Contractor and Customer.Minuting telecoms held with Prime Contractor and Customer.Updating and maintenance of Actions Item Lists.Maintaining organisation of the large amount of documentation associated with EEE component approvals including spreadsheets, approval documents reports, and data. Uploading this documentation on to a shared drive site. Communicating with the project Document Control team to ensure documentation is correctly referenced and trackable in the company document storage programme. Co-ordination of the Quality and Radiation experts (internally), organising regular meetings and continued communication to progress ongoing issues and to ensure all actions are closed out in a timely fashion. Organise Parts Control Board meetings at sub-contractor facilities. Building and maintaining relationships with sub-contractors (across Europe), chase requested documentation and responses to quality and radiation queries. Organising and maintaining a folder structure for all administrative documentation surrounding EEE parts approval. Liaising with sub-contract managers and SSTL Product and Quality Assurance to to support the approval process. Visual comparison of component data to a high degree of accuracy, and raising queries on any discrepancies recorded.Ensure General administrative duties such as electronic filing, collation of documents and organising catering requirements.

Provide secretarial support to the Regional Secretary and Regional Manager including typing correspondence, screening phone calls and emails and taking messages, greeting visitors and dealing with post. Collate Monthly membership statistics which requires good attention to detail.Organise regional training sessions and induction training for new staff members. Record keeping of regional training. Acknowledge and administer complaints as per UNISON and data protection guidelines and administering internal disciplinary procedures. Creation and maintenance of complaints archive system. General duties such as photocopying, scanning and faxing documents. Cover team members and support colleagues with their workload if necessary. Support the Regional Women’s Committee secretary by administering the Committee including meeting room bookings, mail-outs, committee meeting minute taking.Collate and update confidential staff records, processing job application forms and completing interview panel packs.Input and update Employment Tribunal cases on to the UNISON CASE computer system.Use SharePoint to upload documents to shared libraries.Manage national pay ballot TUPE (Transfer of Undertakings (Protection of Employment) Regulations 2006) Transfer information ensuring data is correct to confirm legality of balloting process.

Receive, evaluate and progress event reports and crime reports and assess against criteria of Home Office Counting Rules and National Crime Recording Standards.Provide optimal primary investigation to establish pertinent lines of enquiry and support to other departments in the development of investigative focus.Evaluate the suitability of events for secondary investigation in accordance with the tactical force priorities.Pursue and reinforce policies in relation to equal opportunities and diversity promoting professional standards and Force values.Act as Unit representative at the Daily Management Meeting, giving feedback to Senior Officers as necessaryOperate as a point of contact for victims of crime, updating them on the progress of investigations and explaining processes where necessary.Key AchievementNominated ‘super user' of new force specific computer system during its implementation across the force.

Receive and evaluate crime reports to establish any lines of enquiry and meet criteria of Home Office Counting Rules and National Crime Reporting Standard.To manage the timeliness and quality of investigation and ensuring that all evidence and enquiries are carried out diligently and detection opportunities are maximised.To ensure that the requirements of the Victims Code Of Practice and associated Force Policy have been considered and applied in relation to all crime investigations.To pursue and reinforce policies in relation to Equal Opportunities and diversity promoting professional standards and Force values, intervening where necessary.To ensure that crime reports with outstanding forensic examples or forensic identifications are investigated.Complying with Management of Police Information requirements by ensuring information held by Surrey Police is relevant, available and consistent.To assist in the preparation and collection of management information relating to reported crime.To act as a point of contact for Victims of crime, explaining processes where necessary.

Supervise a small team of three Prosecution Case Workers, a Summons Clerk and Court Resulter with the supervisory responsibilities of appraising team members, providing team feedback to senior managers, directing workloads, providing support and training to new team members.Ensure that all office equipment and supplies relevant to the Unit were maintained.Liaise with the Crown Prosecution Service and Her Majesty's Court Service as well as internal customers such as the Criminal Investigation Department and Major Crime Team.Collating and ensuring the accuracy of evidence in court files.Ensure the accuracy and timeliness of Court Summons' and their dispatch.Deal with internal and external communication, ensuring compliance with Force standards.Ensure file archiving is timely and as necessary investigating reasons for failure of this via an audit system.Office Health and Safety representative.Key AchievementSupervising the team on behalf of Senior Managers.

Ensure that ‘live’ files are cleared to Force archive in a timely manner once Court results have been receivedCompile Summons’ packs for defendantsAction disqualified driver information in a timely manner to ensure the Police National Computer is updatedDealing directly with Customers in writing and over the telephone with regard to all court and police enquiriesAssessing and handling sensitive personal information

Routine clerical work such as the checking of marked scripts, list of marks and other records, the dispatch of confidential material in connection with AQA's examinations and the post examination helpline for students, parents, and exam centres.