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Alice Okeyo is listed as Customer Care Manager | Fluent in French | 10+ Years of Excellence in Customer Satisfaction & Team Leadership | Passionate about Client Success & Industry Engagement at MultiChoice Group, a company with 9260 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Alice Okeyo.
Alice Okeyo previously worked as Customer Care Manager at Multichoice Group and Contact Center Manager at Multichoice Group. Alice Okeyo holds Masters, Strategic Leadership And Management from Management University Of Africa.
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Driven by over a decade of expertise in customer acquisition, service excellence, partner governance, and team management within dynamic organizational settings. As a seasoned Customer Care Manager, I specialize in driving operational efficiency and delivering exceptional customer experiences. I have a proven track record of implementing innovative solutions that enhance service delivery and customer satisfaction metrics. My leadership extends to coaching and developing high-performing teams, fostering a collaborative work environment focused on achieving strategic goals.Key Skills:Customer Acquisition | Service Excellence | Operational Efficiency | Team Management | Customer Satisfaction | Multi-channel Experience | Project Coordination | Leadership | Stakeholder Engagement | Process Improvement | Employee Development | Data Analysis | Compliance | Training and Coaching | Performance ManagementSkills and Expertise:Fluent in English, Swahili, and French, I bring a multicultural perspective to client interactions and team dynamics. I am passionate about driving continuous improvement and achieving measurable results in customer service operations. Let's connect to explore how my skills and experience can contribute to your organization's success.
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Organized the successful digital switch from analogue, enhancing service capabilities and customer interactions.Managed the seamless transition of Contact Center operations from in-house to outsourced partners, optimizing efficiency.Led multiple transitions between service providers, ensuring continuity of service and maintaining high customer.
Empowered partner support teams, streamlining processes and accelerating customer service delivery.Maintained impeccable compliance with operational standards and governance agreements.Fostered a culture of customer-first approach, resolving complex issues effectively.Cultivated a positive and collaborative work environment through team motivation and.
Nairobi
Implemented targeted strategies to enhance customer satisfaction and retention, achieving an improvement in customer feedback scores.Led partner governance efforts to exceed contractual Key Performance Indicators (KPIs), ensuring consistent service excellence and client satisfaction.Managed the expansion of the inbound customer service team within five.
Sameer Business Park
Mentored and coached team members to improve call quality and customer service performance, resulting in an increase in customer satisfaction ratings.Promoted agents to management roles, contributing to career development and skill enhancement within the organization.Implemented enhancements in product knowledge training and performance reporting.
Sameer Business Park
Exceeded sales targets consistently, achieving customer conversion rate and contributing to revenue growth through effective customer retention strategies.Managed a team of 50 members, surpassing acquisition targets and achieving an improvement in outbound customer engagement.Recognized as Female Employee of the Year for exceptional performance and.
Designed and delivered comprehensive French language training programs for hotel staff, enhancing their proficiency in spoken and written French.Fostered effective client relations through tailored language coaching, contributing to improved customer acquisition and retention.Provided leadership in organizational and general management aspects.
Provided accurate and timely translation of French-language content for broadcast, ensuring high-quality team performance and customer engagement.Collaborated effectively within a team environment to maintain seamless workflow and uphold broadcast standards.Contributed to performance appraisals and critical thinking exercises, enhancing teamwork and.
Other employees you can reach at multichoice.com. View company contacts for 9260 employees →
Neima Dada
Colleague at Multichoice GroupMozambique, Mozambique
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NS
Ntombifuthi Simelane
Colleague at Multichoice GroupCity Of Johannesburg, Gauteng, South Africa, South Africa
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AS
Ayera Simon Massimo
Colleague at Multichoice GroupKawaala Central, Central Region, Uganda, Uganda
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TO
Tochukwu Ochubili
Colleague at Multichoice GroupLagos State, Nigeria, Nigeria
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KT
Karabo Tlhabadira
Colleague at Multichoice GroupCity Of Johannesburg, Gauteng, South Africa, South Africa
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RK
Rosemary Karanja
Colleague at Multichoice GroupNairobi County, Kenya, Kenya
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LC
Lucia Chitumba
Colleague at Multichoice GroupLuanda Province, Angola, Angola
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LG
Lindiwe Gumede
Colleague at Multichoice GroupCity Of Johannesburg, Gauteng, South Africa, South Africa
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SN
Sindiswa Ndlovu
Colleague at Multichoice GroupDurban, KwaZulu-Natal, South Africa, South Africa
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FN
Francis N Richard
Colleague at Multichoice GroupMbeya Region, Tanzania, Tanzania, United Republic Of
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Quick answers generated from the profile data available on this page.
Alice Okeyo works for MultiChoice Group.
Alice Okeyo is listed as Customer Care Manager | Fluent in French | 10+ Years of Excellence in Customer Satisfaction & Team Leadership | Passionate about Client Success & Industry Engagement at MultiChoice Group.
Alice Okeyo is based in Nairobi County, Kenya, Kenya while working with MultiChoice Group.
Alice Okeyo has worked for Multichoice Group, Sarova Hotels Ltd, and Australian Broadcasting Corporation (Abc).
Alice Okeyo's colleagues at MultiChoice Group include Neima Dada, Ntombifuthi Simelane, Ayera Simon Massimo, Tochukwu Ochubili, and Karabo Tlhabadira.
You can use AeroLeads to view verified contact signals for Alice Okeyo at MultiChoice Group, including work email, phone, and LinkedIn data when available.
Alice Okeyo holds Masters, Strategic Leadership And Management from Management University Of Africa.
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