Alice Pace Email & Phone Number

London, Gb

Buckingham Palace

- Working within the Access Team to provide visitors with specific access requirements with a friendly, memorable and inclusive experience. Responsibilities include: checking tickets, driving the wheelchair accessible buggy, undertaking security check procedures, and accompanying the visitor through the palace.- Working within the State Rooms, engaging with the public about the history of Buckingham Palace and ensuring the safety of the Royal Collection.- Assisted with the set up and operations of the School’s Week events.- Provide all around excellent customer service.

- Regularly liaise with course directors regarding the MA Heritage Management.- Regularly report feedback to the School of Business and Management and course directors via Student Staff Liaison Committees (SSLC).- Regularly survey my fellow students in order to gain feedback and find solutions.

Hm Tower Of London

- Experienced in cash handling and POS systems.- Provided excellent Royal Standard customer service in one of the UK’s busiest tourist sites.- Dedicated to providing an inclusive and positive experience for every visitor. This meant being knowledgable and responsive in order to best answer questions and aid customers in making the most of their visit.

London, England, United Kingdom

- Assisted in the maintenance and upkeep of multiple historic gardens, ensuring they remained visually appealing and well-maintained.- Responsible for watering, pruning, weeding, and general plant care.

- Liaised with partners to update them on upcoming events at Historic Royal Palaces.- Conducted market research, analysing competitors’ approaches to membership marketing and other ad hoc tasks.- Produced a comprehensive marketing plan and presented this to the department.

- Developed knowledge of Integrated Pest Management (IPM) including its methods and implementation within a large heritage organisation.- Gained experience in handling, packing, and the moving of historic objects.- Gained knowledge and experience concerning the cleaning processes for historic records and archives. - Gained experience and knowledge of visitor experience risk management in historic buildings.

London, England, United Kingdom

- Voluntary Collections Assistant-Gained experience in the handling and movement of collection items.-Gained experience and knowledge in the correct storage requirements for collections, including artefacts of different material, size, and weight.

Howsham, England, United Kingdom

- Served customers at the till- Took orders in a polite and friendly manner- Prepared coffees, teas, and other drinks

Master'S Degree, Heritage Management (With Historic Royal Palaces), Distinction

Activities and Societies: Course Representative 2023/24- Heritage: History, Theory, and Practice Module: Researched the Bethnal Green Tube.

Master Of Arts - Ma, Ancient History & Celtic Civilisation, First

- Completed research and write-up of a 6,000 word dissertation titled ‘The holy madman’: Can Buile Suibhne expand on our understanding.

Aab At A-Level In History, Classical Civilisation, And Philosophy & Ethics

Activities and Societies: International ambassador and student mentor. Required supervising lunchtime drop in sessions and providing.