Being the main point of contact for communication between the client and the consultant team. Coordinating, monitoring, and reviewing the work of the consultant team (including specialist designers and specialist contractors as required) Arranging consultant team meetings and planning work stages.

• Passionately represents products and services by sharing and demonstrating product and sales know-how with customers. • Provides product demonstrations to educate customers on full product capabilities to maximize their experience.• Takes a customer-first approach to all customer interactions. Listens and evaluates customer needs and provides appropriate solutions. • Achieves sales and customer experience goals and objectives. • Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and manage all company products/services and gains their consent.

• Resolve customer complaints via phone, email, mail, or social media. • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain the problem or reason for calling. • Cancel or upgrade accounts. • Assist with the placement of orders, refunds, or exchanges.

• Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to customers' needs, and suggesting add-on sales in order to achieve the established sales target. • Suggest means of improving sales to his/her supervisor as well as determine slow-moving or nonselling items and suggest sales action. • Be aware of developments in the local market by being attentive to the information given by customers; be aware of advertisements and promotions in the media and make scheduled market visits to maintain the company's competitive advantage and to properly advise customers. • Review daily stock level on all products in his assigned area and recommends order quantities to the Shopkeeper. • Coordinates with the Logistics team for information pertaining to stocks in his assigned area. Operational • Conduct a daily detailed inspection of his assigned area so as to review the availability and positioning of price labels, product information tags, and other communication media. • Review daily stock level on all products in his assigned area and recommend orders to the Shopkeeper. Customer • Determine the customers' requirements, and make appropriate suggestions accordingly. • Maintain contact and advised customers on news or recently received items of interest as well as followed up on quotations sent in an effort to convert to actual sales.