Alice Ward Email and Phone Number

Implemented and configured the Software Asset Management module in a greenfield environment while coordinating the convergence and simplification of 3 legacy systems from 5 legacy corporations, and establishing the first global asset management tool in the history of the company. Adapted, streamlined and established new global policies and procedures for over 900,000 users.

Coached and mentored multiple teams in the adoption of the Agile/Scrum process and use of the ServiceNow Agile 2.0 tool. Led multiple Dojos to successful MVPs. Developed and delivered workshops with subjects ranging from Persona creation to Product Brainstorming. Actively promoted, and coached teams in the application of Agile principles, practices and values.

Designed and presented an interactive funding model to support the recommended strategic direction for the IT division.

Scrum Master for multiple international teams working on the ServiceNow platform. Fostered an Agile mindset by conducting instructional opportunities, Community of Practice presentations, and assisting in agile onboarding.

Created and implemented annual budgets for each location department. Reviewed and approved purchases per process. Evaluated expenses to identify opportunities to reduce spending. Reconciled team expenses compared to team budgets.

Enhanced and streamlined the ICT contract approval process for an overall 14% increase in efficiency. Created a new SharePoint tracking database. Authored and delivered training of the new process to over 20 ICT departments.

Product Life cycle Management (PLM) Project, Automotive Experience• Provided staff guidance and direction to elements engaged in the development and implementation of plans and objectives• Reviewed, analyzed and evaluated accomplishment of overall program by reports and information provided by staff members.• Designed, executed and updated numerous SharePoint Enterprise, Team and Community sites and sub-sites, improving collaboration, project timing and project communication. • Provided methods to task support work, solve problems, respond to data calls, correct deficiencies, evaluate support work, and assure that corporate objectives were met.• Determine detailed training schedules, generated training materials and coordinated world-wide logistics for training sessions.

Accounts Receivable - Disputes Management FSCM ProjectIntegrated Forecasting Project, Automotive Experience• Coordinated plant/profit center list with potential global users and tracked down all gaps.• Worked with Training lead and Learning Management system lead to ensure all 800+ global users were scheduled for training and tracked participation.• Worked with Project Leadership to determine detailed training schedules, and coordinated world-wide logistics for over 25 training sessions. • Lead the effort to provide documented training material in 26 planning and consolidation subjects.• Designed and updated project presence on corporate intranet.

• Manage internal documents and job folders.• Scheduling, client contact and all other job related coordination• Collect, review and process all client deliverables (photos, project related tests, redlines and forms).• Maintain master site projects and invoicing tracker• Generate financial and status reports.• Dispute management (clients, vendors, sub-contractors, etc.)• Review vendor and subcontractor invoices.• Participate in daily conference calls, both internal and with clients.

Integrated Forecasting Project, Automotive Experience• Generated comparison and contrast of global user list with the global training list, and tracked down all gaps.• Worked with Project Leadership to determine over 25 detailed training schedules and coordinated all attendance logistics.• Generated over 20 in-class and accompanying online training modules.• Design and update the project's corporate intranet page

• Streamlined the lease execution process for multiple Site Managers• Assembled and performed uploads of site leases, project documents and compliance information to Siterra.• Assembled, shipped and coordinated the full execution of New Site Build, UMTS and LTE site leases. • Performed project financial closeouts• Performed site information documentation in AutoForms.• Supported the area office in information technology.

• Worked directly with the Product Regulations Specialist to provide support and data entry of regulatory requirements into the master database, including master database maintenance, working in SAP. • Provided quality control of text and composition of Material Data Safety Sheets.

• Generated project-specific data trackers for multiple clients that increased productivity by 35%.• Generated Budget Forms, Sales Orders, Purchase Orders and modifications, and Project Closeout documents for the Brighton office utilizing SAP.• Recorded, tracked and submitted all permanent and temporary employee time for payroll.• Processed all invoicing, shipping and receipt of goods for multiple projects via SAP.• Coordinated projects, working closely with the Senior Project Manager.• Furthered my skills in Project Management.

• Praised in review for my quick acquisition of skills and adaptation to a new industry.• Generated, assembled and submitted closeout documents for 22 separate systems for Detroit Metro Airport, North Terminal project. These were utilized by construction manager as example to other trades for acceptable closeout document submittals.• Managed supply orders and additional materials tracking for changes totaling $400,000 for MGM Grand construction project utilizing Excel.• Managed shipping tracking and receipt of goods for 10,600 lights over 13 months with 99% accuracy.• Maintained and updated engineering plans per lead engineer and/or construction updates utilizing AutoCAD.• Generated record drawings & additional drawings per project manager instruction.• Coordinated construction progress, materials tracking and inventory, utilizing self-designed Access databases.• Generated written and verbal communication with project client and multiple suppliers.

• Recognized at review for my attention to detail, positive attitude, and team support in a hands-on, fast-paced environment.• Conducted Phase I ESAs (environmental site assessments). • Generated Phase I reports per ASTM E 1527-05 standards under the direction of the Lead Scientist, including soil boring logs and site maps. • Assisted the Lead Scientist in completing Phase II ESA reports.• Knowledge and familiarity with: CERCLA, RCRA, SERA, Clean Water Act, Clean Air Act, and NPDES permitting.

• Recognized at review for my work ethic, cheerful demeanor and client satisfaction.• Managed accounts payable, accounts receivable and invoicing using QuickBooks accounting software.• Conducted field inspections of property for adherence to the City of Novi Woodlands ordinance. • Assisted in the construction of master plans, ordinances, and park & recreation plans for multiple communities.

• Independently generated Joint Permit Applications for submittal to the Michigan Department of Environmental Quality that were stamped approved on first review.• Conducted forest surveys and individual tree quality assessments per City of Ann Arbor Standards. • Researched and assembled all relevant information of selected land parcels (due diligence) for development consideration.• Conducted wetland delineations utilizing evaluation criteria, field identification, analysis of information and GPS equipment.• Applied knowledge of and analyzed the biology, ecology and hydrology of sites to generate biological sections of reports and applications, and perform site surveys and forest surveys. • Generated and Coordinated all written and verbal communication with agencies, municipalities, & clients, compiled proposal information and composed proposal letters.• Maintained and updated the surveying archive.• Assisted lead civil engineer in editing and correcting preliminary & final site plans and final engineering documents for submittal, utilizing AutoCAD.