Founding member, editor, and responsible for the preparation and realization of lectures and events on innovation and entrepreneurship.Why do we exist? To open eyes and make people agents transforming their own realities. How do we do it? Connecting people, disseminating knowledge, and providing worthwhile experiences. What do we do? Production of content on entrepreneurship and innovation for different channels and forms of absorption of knowledge.http://www.ozepelim.com.br/-Responsible for covering the event "Entrepreneur Fair of Minas Gerais" (FEMG).-Participation in composing the magazine "Guidelines for Innovation" (Inovação em Pauta).-Support in the elaboration and development of the networking event "WEB" (TEIA).-Lecture about Intrapreneurship.-Lead with other team members the "Arena of the Future" at the AGITA event.-Write and publish blog posts about innovation and entrepreneuship.

-Onboard new shoppers and provide continuous structured guidance and support to the in-store shopper team.-Provide actionable, data-driven feedback for improvement, to help achieve individual performance goals.-Propose and implement new process improvements that enhance the in-store shopping and customer experience.-Build morale in-store and foster a collaborative, team-oriented work environment.-Responsible for customer satisfaction metrics in two of our highest volume locations.-De-escalate conflict between non-complying full-service shoppers and store management.-Support shoppers when facing complex customer requests and complaints.

-Responsible for overseeing the departments of Human Resources, Administrative & Finance, and Innovation. Support staff in performing routine activities of each department and daily operation of the company.-Establishment of the strategic map (Balanced Scorecard), and its deployment into goals, key performance indicators, and action plans.-Business Process improvement projects through the application of different methodologies such as BPM Cycle, SCRUM, PDCA, and Design Thinking, to ensure better results for the company and its customers. -Implementation and management of the innovation culture within the company.-Content creation and social network updates.-Analyze business needs, problems, opportunities, and solution scope.-Conduct workflow review and process redesign, and support continuous improvement processes.-Develop innovative digital strategies, provide strategic advice, and planning transformation strategies.

-Diagnose the company’s pain points and challenges and create implementation plans for improvements.-Understand the client’s business to design effective organizational change, learning, organization design, communication, and/or talent management programs to drive business benefits.-Create and execute improvement plans adapted to the client environment.-Disseminate and apply different tools and methodologies (such as Design Thinking, Customer’s Journey, BSC) to generate insights and resolve wicked problems. -Follow-up and evaluate the intermediate and final results of the innovation score based on a model with 13 criteria.-Provide guidance to the companies in the development of an innovation culture. -Conduct workflow review and process redesign, and support continuous improvement of the processes.-Mentor clients, work on projects independently, participate as a team member, and/or lead teams of consultants and/or clients to successful project delivery.

-Conduct primary and secondary research on trends in the market, emerging products, and technologies, and consumer behavior.-Document client's engagements including meetings, workshops, project plans, and innovation deliverables such as business cases, presentations, prototypes.-Elaborate materials in different formats with future trends to serve as input for the development of new products.-Collaborate in the elaboration and development of a project to establish the strategic plan for a philanthropic initiative (“Arvore da Vida).-Assistance in workshops for the Commercial Department to build a common vision for the future, and the breakdown of the insights into strategies that delivered more employee engagement and satisfaction.

-Coordinate the HR team.-Responsible for recruiting and selecting new members for the company.-Organize courses for training and development of members.-Lead performance reviews rounds, and subsequent feedback.

-Development of a Marketing Plan for the opening of a shop for infants, children, and expecting mothers in Belo Horizonte.

-Support in the company's administrative routines.-Control expenditures and project budgeting.-Formulate a document to present the income statement and company cash flow monthly.