Adaptable technical support engineer with a working experience of troubleshooting and supporting UNIX, SAN and Storage solutions.Always ready to adopt the challenges of taking on new technologies with a view to provide a more rounded and professional support experience for clients (OEM/Vendor and direct end-customers)Enjoy working within a team, talking over issues, teasing out a problem and solving it to it's completion. Also enjoy a hands-on approach to configuration, installation, working with technology when provided with the opportunity.Never underestimating the importance of customer/client relationship management during case administration. This includes handling the client/vendor communication during tense escalations. This will ensure a good resolution to a problem which will allow the client to take positive steps forward. Specialities include:Previous Security Clearance to SC levelBrocade SAN Support, Administration & Troubleshooting (including BES/Encryption)UNIX Administration: Operating Systems & Storage Management.Hardware and Software experience with Enterprise Tape library & Backup/Recovery Solutions.
Listed skills include Brocade Fibre Switches, Brocade Certified Fabric Professional, Solaris, Storagetek, and 29 others.