Alice Whitehouse Email & Phone Number

Warwick

Resourcing Business Partner responsible for recruitment across Business Services within National Grid, including People Services, Workplace Services, Engineering Services, Record to Report, Operational Finance, Technology Services and Strategy, Solutions & Sustainability.If you're looking for an exciting career with the heart of energy in the UK, we're looking for great talent.Visit our careers site at http://careers.nationalgrid.com/ or contact me for a confidential discussion.

Austria

I worked overseas in Austria in the country HQ for TUI UK (then Crystal Ski / Thomson Lakes & Mountains) as an Ops Executive. The role was extremely challenging and fast paced with varied and constantly developing requirements, I worked very hard and learnt on the job quickly.My ability to complete daily tasks with a high level of competence while simultaneously challenging and improving systems and ways of working really progressed in this role. Responsibilities were varied and engaging from winter to summer, they included but were not limited to; writing and editing online content for resorts, overseeing all paperwork, accommodation, work equipment, stationery and travel for staff both overseas and from the UK. Providing year-round support for resort staff and management team throughout training and resort placements.Airport duties, which included management shifts, training and mentoring of other team members and staff and customer travel logisticsOrganisation and compliance of staff equipment such as iPads, phones, uniform, branding, etc.Successfully liaising with TUI UK offices and suppliers both in the UK and abroad.

Alvechurch, West Midlands

As a specialist division of Lord Search & Selection (Est. 1992), Lord Accountancy & Finance is focused on the identification and recruitment of highly sought after, permanent and interim, finance professionals for a prestigious portfolio of national and international clients within the: industry and commerce, banking and financial services, tax and treasury, practice and not for profit sectors. Established and run by a team of highly experienced consultants, we are a leading, independent, recruitment consultancy, committed to delivering the very best resourcing outcomes, whilst providing exceptional levels of insight, advice and support to both our candidates and clients alike. With a wealth of experience gained from working in partnership with instantly recognisable multinational plc’s, private equity backed businesses, owner managed SME’s and governmental departments, we recognise that each organisation and their requirements are subtly different and to reflect this, we offer a comprehensive range of innovative and complimentary recruitment services that can be individually tailored to meet our shared objectives Specialties:Permanent & Interim finance roles, Finance Directors, Financial Controller, Commerical finance, business process re-engineering, change management, credit risk, compliance, operational risk, project management.In my interim role at Lord I work as an Associate Consultant recruiting candidates for a variety of finance roles on behalf of the Account Directors, the role is temporary running to October 2014.

Brazil

I took a planned work sabbatical and successfully organised and completed a solo journey around Brazil.

Birmingham, United Kingdom

The Real Estate Co-ordinator role provided administrative support for the acquisition of new stores, associated storage, store disposals, lease renewals, rent reviews and break options. Other responsibilities include processing rating assessments, interrogating service charges, liaising with internal and external contacts and assisting with the efficient management of the property portfolio as well as learning to read and correctly interpret lease documents.I was able to learn quickly despite not previously working in a Commercial Property environment. The role demanded a pro-active nature and a high level of self initiative to ensure that I could hit the ground running. As well as this a high level of proficiency in Excel and excellent communication skills were required to be able to communicate effectively with all levels within the organisation, particularly during the monthly ERER meetings where the role required I present to senior management and company directors.My temporary contract was extended and I was invited to apply for the permanent role on the strength of my performance in the temporary position.

St Albans, United Kingdom

August 2011 – July 2013 Senior Recruitment ConsultantJune 2010-July 2011 Recruitment ConsultantResponsibilities:• Employing and managing a full time resourcer to help me deliver my work load• Presenting, tendering and working with a variety of clients in both public and private sector on their recruitment needs• Maintaining Key People’s profile and reputation with a high number of Blue Chip companies and nurturing our position on the relevant client PSL• Advertising, networking, headhunting, sales, negotiation and creating innovative recruitment techniques for all areas of Occupational Health and Wellness.• Experience within the full remit of recruitment from face to face client meetings, role and candidate profiling to interview and placements both permanent and temporary.Achievements:• Consistently billed over annual target from 2010 - finish date.• Successful and high achieving Recruitment Consultant with four promotions in four years from Administrator to Resourcer to Consultant then Senior Consultant at Key People Ltd.• Learned and practiced guidance for candidates in professional CV writing, grammar and competency based interview techniques. • Awarded employee of the month in May 2013 for attitude towards and standards of compliance and admin.

St Albans, United Kingdom

Responsibilities• Dealt solely with candidates looking for opportunities within Occupational Health, provided specialist career advice and guidance for OH Nurses and Advisors throughout the field.• Previously worked for Key People within Atos Healthcare managing and supplying practitioners for the DWP contract. This required a high level of autonomy and organisational skills as well as strict working deadlines for KPI’s.• Maintaining client relationships between DWP, Atos Healthcare and Key People as well as the wellbeing and management of the Advisors contracted to the work.Achievements:• Offered a permanent job with both Atos Healthcare and Key People at the end of the DWP contract.• Praised on dealing with and remedying issues with the administration of the contract.• Promoted to Resourcer for the Head of Sales in Occupational Health within Key People and then promoted again to Recruitment Consultant in June 2010

Head Office, Redditch

Working within a team 15 to administer the operation of a £14 million business, consisting of FTSE 250 companies across all sectors in the UK. Responsibilities• Managing and prioritising an ever changing daily workload to ensure the demands of customers and the business are met• Effectively and efficiently taking calls/e-mails from customers of client organisations• Using a variety of communication skills in order to manage customer expectations and successfully diffuse conversations with increasingly aggravated customers• Understanding the cycle needs of customers and advising on suitable specifications, demonstrating relevant product recommendations• Providing advice on all types of bikes and accessories, drawing on in depth knowledge of Halfords cycles to actively promote our key ranges of cycles.• Building relationships with external suppliers to fulfil orders outside the Halfords range• Continual monitoring and documentation of order details using the department CRM system• Liaising with stores to resolve customer queriesAchievements• Receiving excellent customer feedback (often after resolving an incoming complaint) which was highlighted by the Business Manager as enhancing the Halfords profile amongst clients• Being offered an employment contract whilst temping, the only temp member of the team to do soCommended for excellent attendance throughout my temporary/contract assignment

Ba Visual Communications, Illustration, Photography

Activities and Societies: AOI Specialised in Children's Book Writing and Illustration. Took part in a successful Education and Cultural.

Btec, Foundation Diploma Art & Design

Gcse'S, A Levels