Alice Brice Email & Phone Number

Charlotte, North Carolina, United States

• Demonstrates excellent customer service skills to all departments
• Builds and maintains excellent relationships with all drivers and staff
• Works simultaneously with several programs to enhance efficiency
• Provides timely communication of all potential delays and/or problems
• Accurately plans, reroutes, schedules and/or changes drivers’ dispatch
• Monitors active drivers and their equipment via total mail (People Net)

Charlotte, North Carolina, United States

• Utilized the management system to execute shipment tasks
• Participated in client meetings
• Built and maintained excellent relationships with customers
• Generated training documents
• Identified and resolved delivery and pick-up exceptions
• Provided backup and support to the team

Illinois, United States

• Managed claims, orders, and customer disputes
• Tracked claims, shipment movement and cost recovery
• Developed a tracking database layout which help cut costs
• Utilized Quick Books to track, process and audit orders and claims
• Built and maintained excellent customer relationships

Schaumburg, IL

Complete admissions process / Adhered to daily queue/schedule / Achieved self & team successConducted quality interviews / Professionally communicated / Evaluated the students’ needsMaintained 100% productivity / Upheld all policies & procedures / Maintained product knowledgeExceeded expected goals / Handled over 100 calls per day / Consistently provided.

Cleveland/Akron, Ohio Area

EXPERIENCE SUMMARYBuilt & maintained relationships / Processed payments daily / Communicated all revisionsProcessed & maintained orders / Maintained all financial reports / Trained on quality and serviceGuaranteed quality products / Made several collection calls / Managed 20+ large accountsHandled supervisor calls / Handled inbound/outbound calls /.

Cleveland/Akron, Ohio Area

Held responsibility of cleaning and maintaining the office floors, ceilings, windows and carpets.Used assorted equipment such as vacuum, floor washer and buffering machine to keep the office floors shining.Used chemicals to keep the environment sanitized while continuously adhering to safety precautions specified.Ensured safety of the premises and other.

Solon, OH

Inbound/Outbound calls / 95% - 100% Schedule adherence / Improved customer relationships95% - 100% Quality Assurance / Drove repeat business / Set up appointmentsMaintained 100% productivity / Maintained product knowledge / Gave detailed directions Handled supervisor calls / Handled over 100 calls per day / Actively listened

Cleveland/Akron, Ohio Area

Inbound/Outbound calls / 95% - 100% Schedule adherence / Improved customer relationships95% - 100% Quality Assurance / Drove repeat business / Recognized sales opportunitiesMaintained 100% productivity / Maintained product knowledge / Handled supervisor callsHandled supervisor calls / Handled over 100 calls per day / Actively listened

Mayfield, OH

Inbound/Outbound calls / 95% - 100% Schedule adherence / Improved customer relationships95% - 100% Quality Assurance / Communicated with claims department / Maintained 100% productivity / Maintained insurance knowledge / Policy changesHandled supervisor calls / Handled over 100 calls per day / Policy reviews