A commercially driven and highly motivated individual with proven organisational and leadership skills and a passion for customer service excellence. A creative and inspirational leader, Alice uses a collaborative approach to create robust processes and frameworks enabling the delivery of exceptional customer experience. A strong and effective communicator experienced at developing and maintaining professional relationships, Alice is able to influence and negotiate effectively both internally and with customers at all levels. Using logical and lateral techniques and an analytical and creative approach to operational issues and service improvement, Alice has a track record of delivering tangible results for business.KEY SKILLS• Strategic Planning & Leadership: Focuses on developing strategies, process, people and relationships to deliver quality customer services and business objectives.• Exceptional Service: Driven by the desire to embed exceptional internal and external service quality through positive cultural change.• Operational Management & Control: Organises business resource and processes to ensure common goals are set and achieved. Uses cross-function data, customer and internal feedback to identify and target areas of improvement. Engages with appropriate business areas to understand requirements, mitigate risk and impact and ensure the successful delivery of anticipated benefits• People Management: Leads by example. Practitioner of participative style of engagement to create an open but focussed environment encouraging creativity, open communication, ownership and exceptional customer service thinking. • Communication: Inclusive, fact-based communication which considers the recipients working style and drivers when deciding communication method and content. Communicates clearly and concisely at all levels and can translate complex technical designs and processes into easily understood language and presentations.