Manage day-to-day operations with 100% compliance in health and safety, overseeing facility maintenance, contractor services, IT systems, and live entertainment facilities to ensure a secure and efficient environment.Serve as the main site contact and keyholder, overseeing security and logistical coordination for a venue hosting over 5,000 guests annually.Streamlined health and safety protocols and risk assessments, reducing incident reports by 30% and ensuring a safe environment for staff and visitors.Increased organisational efficiency by 15% through strategic improvements to operational workflows and resource allocation.Lead a team of 6, handling shift scheduling, development, and emergency response, fostering a culture of readiness and reliability.Collaborate closely with the Business Development Manager, boosting rental income by 20% through optimised space hire processes and client engagement.Head the Anti-Ablism Working Group and Partner with the Capital Project team to deliver trauma-informed and accessible renovations, enhancing inclusivity and usability of facilities.Work with the Climate Justice working group to successfully implementing sustainability projects that reduced the organisation’s carbon footprint by 18%.

Attended events or studio sessions and taking requested, relevant or artistic photos for personal or professional use. Delivered high quality products for a variety of clients. Maintained a professional and formal appearance on long shoot days in order to foster excellent, trustful relationships between client and photographer. Maintained a high quality, professional portfolio of work online (website, instagram and facebook).

Enhance member engagement, retention and surpassing KPIs through personalised interactions, problem-solving, revenue generating and proactive improvements across multiple products and sites. Utilise platforms such as JIRA, Salesforce, Medallia. Monday, Splash and Microsoft Suite. Optimise membership acquisition, onboarding and departure processes through tailored building tours, efficient member inquiries handling, and seamless sales hand-offs. Act as the operational POC for high profile stakeholder visits. Drive building operational KPIs by addressing issues, communicating policies, managing energy and coordinating with cleaning and maintenance services. Managing budgets, billing and account queries, raising requisitions and ensuring timely completion of contracted works. Ensure safety and preparedness by comprehending building management plans, generating incident reports, responding to emergencies, and following appropriate guidelines.

Led an 80+ member team to exceptional outcomes at a bustling health and beauty store on Oxford Street, fuelling sales growth, strategic KPI attainment, and exceptional customer satisfaction. Attained managerial position within just 2 months. Revitalised event operations, propelling a remarkable 27.8% surge in event profits, decisively surpassing the May/June FY22 target by £111,721.00. Championed successful promotional collaborations like 'Life is What You Make of It' EP Launch and BLUEDOT Festival 2022 with LUSH Events, while nurturing B2B ties through impactful events with ASOS, Fashion Retail Academy, and Sofar Sounds.

Coached students aged 11-18 years through the process of preparing for and partaking in LAMDA combined entry examinations.Created a lesson plans for each term and adapting the plans weekly according to the creative and developmental needs of students in each class.Delivered high quality teaching and training material in a short time frame and ensuring all financial aspects of being a freelance practitioner are attended to: schedule, finances (filing tax returns etc.) and keeping lines of communication with venues and employers open and clear.

Produced compelling courses, yielding impressive yet enjoyable content for termly and annual showcases that consistently engaged audiences. Collaborated with theatre teams and technical crews to flawlessly execute events, driving seamless processes from setup to live performances, resulting in successful outcomes.

Achieved rapid promotion to manager in 4 months, optimising scheduling, inventory, and staff mentorship. Innovated 'S&A Sessions,' elevating foot traffic by 23.61%, while cultivating local creative networks through impactful monthly music events. Transformed the shop into a thriving live venue, leveraging A/V proficiency for remarkable results.

Delivered seamless event execution for week-long training, charity dinners, and conferences hosting up to 200 participants across diverse venues. Elevated productivity as Personal Assistant, efficiently managing schedules and admin tasks while upholding confidentiality. Recognised for driving results through meticulous organisation, adept problem-solving, and effective communication.

Contacted prospective students and answering any questions about the university and guiding prospective students through their university application process. Recorded information and providing critical analysis of appropriate actions or solutions while also remaining personable and helpful.Planned, facilitated and hosted open days and university events that best represented the university's values and ethos. This included maintaining a presentable and professional space at all times.