Alice Hwang Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

• Proactively sourced candidates through various sourcing platforms, including LinkedIn Recruiter with a focus on creating a diverse and inclusive talent pipeline.• Sourced 125-150 candidates per job requisition on a weekly basis.• Supported candidates through the recruitment process to ensure a smooth and positive candidate experience.• Scheduled, coordinated, and managed interviews across multiple timezones.• Collaborated with a global team of recruiters and hiring managers to develop recruitment plans and strategic sourcing frameworks.• Collected and analyzed weekly recruiting data from LinkedIn Recruiter and ATS, providing hiring leaders with actionable insights for data-driven decision-making to optimize hiring strategies and improve conversion rates.

• Maintained and updated systems with a focus on data integrity and confidentiality (Google Suite, Applicant Tracking System).• Maintained employment records and ATS data, ensuring accuracy and completeness.• Collaborated with internal stakeholders to ensure systems were configured to support an end-to-end hiring process.• Coordinated company hiring processes to include: submitting job requisitions and maintaining job description templates for every position by department in Google Suite.• Processed offer letters and documentation and initiated background check processing for new hires.• Maintained a comprehensive record of new hire start dates, ensuring timely onboarding and coordination with other departments.• Identified areas of opportunity to improve existing ATS system processes, functionality, and enhance technological capabilities to reduce manual processes and improve data management and efficiency. • Managed the full-cycle recruitment for our 2022 Summer Internship program.

• Maintained proactive, customer service oriented communication with residential clients, homeowners, sales reps, and other parties to drive projects through the backlog• Reviewed customer contracts, documents, and virtual survey photos for accuracy and completion and recorded accurate data from source documents into CRM • Led collaborative efforts as interdepartmental liaison amongst sales, survey, and engineering teams to resolve conflicts before they arose• Managed queues, reports, and cases daily within SFDC (Salesforce) based off of a metric list in Tableau • Maintained a high volume of projects and responded to questions and inquiries regarding document collection and survey completion in a timely manner• Managed and prioritized document verification and survey processes within CRM and Palmetto platforms (Alchemy)

Seattle, Washington, United States

• Ensured customer service levels exceeded Palmetto standards• Ensured all queues met the defined SLA's (Service Level Agreements)• Managed all queues, reports, and cases within SFDC (Salesforce.com)• Maintained proactive, customer service-oriented communication with homeowners regarding project status along defined benchmarks to drive backlog projects through the pipeline• Communicated with region-based Palmetto operations managers regarding resource management and specific project details • Led collaborative efforts as interdepartmental liaison amongst sales, survey, engineering, supply chain and regional management staff to resolve conflicts and inefficiencies before they arose• CRM Management: -Assisted in-market teams with CRM data entry in various formats -Uploaded documents needed for Project fulfillment -Followed an area specific checklist before scheduling

Greater Seattle Area

•Reviewed events for accuracy and compliance•Compiled and entered data related to relevant needs of the department (i.e. apparel, jewelry)•Completed comparison shopping (data gathering)•Uploaded and updated vendor documents in database•Checked product samples and compared against vendor doc•Handled additional administrative duties as assigned

Greater Seattle Area

•Maintained product and polish database.•Work directly alongside product development managers and coordinators in daily operational tasks with vendors and internal teams.•Collaborated with cross-functional teams to deliver sample requests in timely manner.•Produced seasonal trend forecasting and competitive analysis reports to assist in determining product assortment.