Alice James Email & Phone Number

Coppell, Texas, United States

• Providing support and completing special project for Accounts Payables International
• Created dashboard and reporting to increase visibility to identify opportunities for the standardization of reversal reason code.
• Researched and identified 103 reversal that required additional action resulting in a cash flow savings of $3,424,176.95 to vendors between June and August 2023.
• Improved reversal research time to an average of 20 transactions per day with an increase of 8.5%.
• Identifying gaps and recommending process improvement opportunities between CargoWise, BravoTran and Workday system to reduce the number of hours to research reversal.

Fort Worth, Texas, United States

• SeaBlue Express, Inc., d.b.a. SeaBlue Clean, operates within 35+ North Texas counties, as a consignment carpet cleaner program.
• Complete analysis of financial statements, budgets, and key performance indicators (KPIs).
• Accounting responsibilities invoicing, account payables and account receivables.
• Responsible for communication with stakeholders, government entities and the public.
• Negotiate agreements and contracts for the organization.
• Knowledge of route sales responsibility of servicing consignment accounts to ensure program is stocked and rental carpet cleaning machines are operational.

Fort Worth, Texas, United States

• Delivered an average of 30 implementation and change projects or programs involving customer for local, regional, and or global project coordination with a broad scope of multi-national countries.
• Researched, planned, and designed business processes as part of the project scope to ensure accuracy in client reporting and process improvement reduce operational errors.
• Facilitated effective and constant communication with project sponsor(s) and stakeholders.
• Managed any risks and provide visibility to stakeholders and requesters throughout the lifecycle of a project.
• Completed data analysis and identify continuous improvements to improve data integrity and reporting.
• Awarded for successfully migrating and implementing North American accounts on the new consolidated DecisionSource® reporting platform.

Fort Worth, Texas, United States

• Selected to review and complete additional agent training to reduce number of rejects and increase reporting accuracy.
• Expertly use the appropriate BCD Travel tools and systems to complete requests by searching and confirming travel reservations for the customer.
• Strong understanding of client travel policy and can appropriately guide and consistently provide consultation to the customer with the required industry information, such as low fares, exchange costs and penalties.
• Identified quality control reject and provided professional development training resulting in a decrease of rejects and improved the reliability and integrity of reporting data.
• Recognized as high sales performer averaging $250,000 monthly in transactions.

Dallas, Texas, United States

• Special Project to research, resolve and reduce payouts to airlines by reviewing contracts, identifying operational gaps, ticketing processing errors and recommend process improvements for dedicated US and India teams.
• Created and provided weekly reports with pivot tables to senior management to identify trends on existing pay outs and provide insight for actional improvements to reduce potential future costs.
• Identifying root causes for airline debit memo; worked with relevant teams to review variances, recommend corrective actions, and provide agent training recommendations.
• Identified over $2 million in potential errors on single airline contract change.
• Project identified gaps on contract implementations that was submitted to the CEO and resulted in strategic improvement for implementations.

Dallas, Texas, United States

• Maintained customer service records within Access database, resolved issues within the Concur online booking tool and customer service complaints.
• Complete root analysis to identify recurring issues and take the appropriate action to resolve customer service issues within the Concur online booking tool and customer service complaints.
• Provided feedback to Senior Operations and Account Management with recommendations for areas of continuous improvement within the operational processes and customer relationship.

Dallas, Texas, United States

• Led a travel team of 18+ members in balancing priorities and managing their workload so team KPIs are consistently achieved.
• Responsible for employment related activities such as hiring and on-boarding of new employees, disciplinary actions, and terminations.
• Increased in Customer Satisfaction level of 16% during 2002 and 2003 and exceeded the 92% of satisfaction goals in 2004 and 2005.
• Selected to demonstrate the booking tool software in sales presentations for prospective clients.

Dallas, Texas, United States

• Supervised team members while balancing priorities and managing workload so team KPIs are consistently achieved.
• Implement programs to improve the performance of the operations against goals.
• Negotiated with Airline supplier to convert expired non-refundable ticket into vouchers for future use resulting in $12,000 client savings.

Bachelor Of Business Administration - Bba, Operations And Supply Chain Management, 3.7

Activities and Societies: National Society of Leadership and Success - Member UNT Networking Community - Founder

Associate Of Arts - Aa, Business, 3.47

High School Diploma, General Studies, 12