Progressed to building the platform capabilities that will bring Coach AI apps everywhere on the Coursera platform.

Lead a team whose mission is to turn learners into achievers with Gen AI-powered interactive learning formats and personalized guidance to help them advance in their careers.

Led our Translations at Scale initiative to bring world-class content from top institutions and industry partners to learners worldwide and create an accessible, inclusive, multilingual environment where learners can achieve their career goals.- Built a highly scalable and configurable translation infrastructure that enabled us to translate text-based course materials in seconds, at a fraction of the cost, resulting in 4600+ courses now available in 21 languages.- Leveraged the latest AI advances in machine translations along with custom string processing to increase contextual accuracy and translation effectiveness for learners. - Delivered an integrated end-to-end translated experience from content discovery to learning to completion, with an intuitive language toggle feature supporting over 1.5M enrollments in AI-translated courses since launch, and a 2.3% higher course completion rate compared to standalone translated courses.

- Coach and manage 3 Product Managers on the account self-service platform (Customer Success Platform), with the goal of nurturing a customer-first, product-led mindset and building robust product management skills.- Drive the continued success of the account self-service experience with further expansion to other segments and regions and building delighters that will increase customer engagement and overall satisfaction with Thomson Reuters.- Exceeded strategic OKRs in 2021 by growing our customer base on the new self-service platform, which resulted in call deflections, repeat engagement, and time saved for customers.

- Assumed ownership of the account self-service platform which aims to provide a unified account management experience to customers that is easy to use, fast and reliable. - Refreshed product vision, defined customer-outcomes roadmap, and prioritized across the different product areas to ensure alignment with OKRs and strategic goals.- Lead 4 Scrum teams with 3 Product Managers to solve customer needs in the areas of Billing and Payments, User Access Management, Profile Management, Account Support, Order and Subscription Management, and Internal Agent Capabilities.- Collaborate with Design and Technology/Engineering on complex, age-old problems (e.g. enabling customers to manage multiple accounts without getting confused and frustrated), and evangelized a lean mindset to prototype, test, learn, and build iteratively, which helped us deliver incremental value to customers throughout the year.- Developed a highly-effective and transparent product communication approach that informs our progress towards outcomes with relevant metrics and shares customer learnings and insights on a regular basis, resulting in strong advocacy from Leadership and Business stakeholders for our program.

- Turned our digital self-service program around from Red to Green and enabled our team to exceed our customer rollout goals within 4 months of hire. - Applied data-driven methods to define a practical customer rollout strategy that 1) centered on meeting the core account self-service needs of our customers, 2) created a clarity of focus for our product team to deliver on, and 3) aligned our business segment stakeholders to the same mission and goals.- Introduced and facilitated Google-style Design Sprints in our org, resulting in rapid adoption of this approach to drive faster ideation, experimentation and learnings from customers.

- Launched a digital self-service platform for our B2B customers to easily connect with Cargill, find the information and expertise they need, and track their business with us.- Drove product vision, product roadmap and built MVP to address the needs of Edible Oils Foodservice and Food Ingredients customers.- Led and shipped B2B commerce features from ideation to release including online ordering, order tracking, contract management, product sample requests, product quote requests, product videos. - Maintained, refined and prioritized backlog epics and stories based on customer and business value, insights form user analytics, and learnings from UX research and usability testing.- Defined user testing objectives, identified test user targets, and developed customer recruitment communications.- Led initiative to shift from sourcing data directly from SAP ERP system to sourcing from Hadoop data platform, reducing development time by 50%, enabling faster time to market, and faster page load performance.- Drove customer rollout strategy and approach, resulting in over 15k customers onboarded to the new platform. -Defined and tracked customer adoption and product success metrics.- Named a Finalist for Cargill’s Annual Breakthrough Award out of 500 nominations globally.

- Led Business Readiness initiatives as an IT partner to ensure that internal businesses and their teams understand, prepare for, and execute on process/data/policy changes that are required to achieve successful large-scale IT systems transformations. - Launched a new Value Realization advisory service to our internal customers, and defined overall service strategy, pricing model, methodology, and established an advisor website where reusable assets and training could be rolled out to 10 advisors globally.- Identified over $130M in value opportunities from ERP transformations and $2.4M in process and technology improvement opportunities across various projects, resulting in increased alignment and buy-in from stakeholders.- Designed and launched a new Collaboration Site as the Product Owner, enabling business partners to collaborate and share confidential files with our team in a centralized and secure repository.

Provided technology project leadership and process expertise in client projects that spanned High Tech, Consumer Goods & Services, and Agribusiness industries.- Developed opportunities and managed revenue and margins as part of client account leadership team.- Led systems integration and software development projects with budgets ranging from $200K to $10M and teams of 20 to 50 consulting resources distributed across geographies. - Managed scope, budget, schedule, risks, delivery performance and quality across the project lifecycle. - Launched cloud-based learning platform to deliver cross-functional SAP & SDLC training content to client.- Designed and deployed Order-To-Cash and Plan-To-Fulfill E2E processes as part of ERP transformations. - Developed reusable process artifacts to achieve process standardization and solution simplification.- Designed job roles and implemented supply chain management KPIs as part of supply chain org re-model.- Helped develop and structure an offshore delivery model, leading to cost savings for the clients and scalability from a delivery standpoint.Served as the SAP Transportation Management Capability Lead for the Accenture Transportation Practice.- Led development of SAP Transportation Management (SAP TM) offering materials, including base technical solution and estimators to accelerate sales cycle.- Coordinated skill needs assessment, training development, talent pool management, and product roadmap discussions and alignment with SAP.- Led RFP responses and supported client wins totaling $7M in this space.

- Supported supply chain org re-design effort in order to drive cost efficiencies and a focus on effective supply chain management outcomes.- Facilitated the transition to a fabless manufacturing model by defining and executing on a playbook to onboard Asia-based semiconductor build and assembly partners.

- Provided import advisory and clearance services to customers importing goods from all regions of the world.- Analyzed trade regulations, agreements and rulings, and advised clients on impacts to their imports. - Processed import clearance with US Customs/FDA/USDA and coordinated inland logistics for delivery of imported goods.