• Designed an innovativerecommendation system designed to enhance customer case handling process through auto-matching historical tickets based on textual comments and log snippets• Winner of Hopkinton site 2023Dell Hackathon, our group designed a proactive Al-driven monitoring and analysis system in cloud environment, leveraging telemetry data for enhanced functionality• Developed and managed 20+ vital automated reports by using SQL, DAX and Python to drive strategic initiatives and improve operation efficiency• Leveraged variety database tools to pinpoint product anomalies requiring timely intervention• Initiated and co-hosted 3 MA GDP(Graduate Development Program) career development events with leader speakers to expand the grad's understanding on how to success in career in Dell• Active member of Data Science Community Core Council, dedicated to fostering professional development through training sessions, speaker series, mentorship program, etc.