Alice L

Alice L Email and Phone Number

Business Systems Analysis/Technical Application Support
Alice L's Location
United States, United States
About Alice L

I am an IT professional with more than 10 years of experience on Agile teams supporting production and testing environments. I have 8 years of experience authoring user stories by translating requirements for end users. Throughout my technology career, I have worked with various groups including software engineers, business owners, end users, DBA, and QA. I am passionate about driving change to provide application reliability and to improve the user experience.

Alice L's Current Company Details

Business Systems Analysis/Technical Application Support
Alice L Work Experience Details
  • Millennium
    Support Engineer
    Millennium Oct 2021 - Jan 2023
    New York, Ny, Us
  • State Street
    Business Systems Analyst/Production Support Manager - Devops
    State Street Jan 2011 - Sep 2021
    Boston, Massachusetts, Us
    Provided application support to global users and assisted software engineering teams with maintaining and updating data for clients on enterprise servicing platform. As lead reporting business analyst, gathered user requirements, prepared functional and technical specifications, and wrote user stories to enhance and create new reports. -Collaborated with business owners, SMEs, engineering teams, and Production Support to roll out new extracts using Agile. -Planned and performed end-to-end application checkout to ensure data is received within enterprise system, and monitored logs using Unix.-Implemented the deployment of releases by driving change management approval process using ServiceNow.-Managed the monitoring of system health checks to ensure application availability after scheduled core releases and infrastructure changes.-Tested application fixes, features, and enhancements and provided feedback to engineering team and QA.

Frequently Asked Questions about Alice L

What is Alice L's role at the current company?

Alice L's current role is Business Systems Analysis/Technical Application Support.

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