Provided application support to global users and assisted software engineering teams with maintaining and updating data for clients on enterprise servicing platform. As lead reporting business analyst, gathered user requirements, prepared functional and technical specifications, and wrote user stories to enhance and create new reports. -Collaborated with business owners, SMEs, engineering teams, and Production Support to roll out new extracts using Agile. -Planned and performed end-to-end application checkout to ensure data is received within enterprise system, and monitored logs using Unix.-Implemented the deployment of releases by driving change management approval process using ServiceNow.-Managed the monitoring of system health checks to ensure application availability after scheduled core releases and infrastructure changes.-Tested application fixes, features, and enhancements and provided feedback to engineering team and QA.