• Led and mentored the customer success team at Cisco• Collaborate with other departments and leaders, such as sales, marketing, and product development, to ensure a cohesive approach to customer success, drive new opportunities for growth and consumption, create connections• Present reports on adoption and renewals metrics to senior management in Italy, forecasting and securing renewal opportunities, ensuring IQRR (in quarter renewal rate) matches the expectation and taking control of attrition

• Built the new Customer Success organization in Italy• Orchestrated diverse stakeholders, including partners and other vendors, to lead the Customer Experience team (Delivery/Support/Adoption) in helping 3 Enterprise customers in the oil & gas and finance sectors, each with an ARR in product and services of over $10 million, realize business value across all technologies• Partnered with Renewals and Sales organizations to secure and close renewals, driving upsell and cross-sell opportunities while promoting the creation of enterprise agreements. • Lead the Cisco Changers community in Italy, fostering a drive for change and supporting the organization's transition to a recurring business model, building the customer success methodology and interactions between teams

• Achieved 140% of the annual sales target for FY18, showcasing a proactive approach and commitment to excellence• Worked effectively in both "farmer" and "hunter" sales roles, nurturing existing relationships and pursuing new opportunities in the Banking and Insurance vertical

• Managed service delivery resources and directed account delivery with a focus on revenue and profitability, achieving 100% revenue recognition. Drove business growth by selling Microsoft Services to customers in the Banking and Insurance verticals• Developed and maintained long-term commercial relationships with key stakeholders, including C-level executives and Line of Business leaders• Represented Microsoft Enterprise Services throughout all deal phases by partnering with the Sales organization to ensure the inclusion of the appropriate level of services in each deal and collaborating with the delivery organization to properly staff resources on projects

• Led consulting delivery team to ensure quality, financials, risk management, and customer satisfaction for deals at Microsoft in Milan, Italy.• Structured and executed problem-solving methodology within agreed budget, assembling and managing cross-functional teams for successful project completion.• Achieved high customer satisfaction ratings and increased revenue through effective engagement delivery at Microsoft.

• Managed project delivery within a formal Statement of Work (SOW) to ensure projects were completed on time, on budget, and according to customer specifications.• Collaborated with Engagement Manager and other delivery roles to ensure project quality and high customer satisfaction.• Utilized strong project management skills to drive predictable behaviors in project processes and outcomes.

• Led the delivery of high-quality engagements around Microsoft's solution areas, technologies, and products in diverse client environments.• Collaborated with Microsoft's partners to stabilize developed solutions using Microsoft methodologies in complex customer environments.• Designed and developed integrated solutions using the latest Microsoft products and technologies, such as Azure and virtualization.

• Led software architecture development and coordinated team of developers at Enterprise Digital Architects.• Managed project communication with customers and oversaw requirements analysis for successful project delivery.• Collaborated with cross-functional teams to ensure seamless integration of software solutions.