Alice Pennec Email & Phone Number

Annecy, Auvergne-Rhône-Alpes, France

- Développement d’une application web (React.js, Next.js, TypeScript, Tailwind, Mantine, API Rest),- Mise en place de l’environnement de travail (Docker, AWS, PostgreSQL),- Création et développement de la page administrateur du site.

Geneva, Switzerland

- Supervision and coordination of the reservation team,- Rebuild the reservation department implementing new procedures,- Conflict resolution,- Handling specific customer requests

L'Isle-Sur-La-Sorgue, Provence-Alpes-Côte D'Azur, France

Day-to-day operations:- entry of supplier, customer, bank and cash invoices,- management of fixed assets,- VAT declarations,- entry of pay slips...Inventory operations: - year-end entries,- preparation of tax returns

Crillon-Le-Brave, Provence-Alpes-Côte D'Azur, France

- In charge of the reservation process for 3 five-star hotels located in different places: Crillon-le-Brave, Saint-Tropez and Meribel.- Creation of the central reservation department, handling the software changes: updating the website, implementation of 10 new procedures, training new collaborators.- In charge of the yield management.

Bandol

- Accurately book, change and cancel spa appointments,- Daily managing therapist planning and optimizing schedule,- Handling customers needs and concerns professionally,- Beauty product sales (Carita, Thalgo, Origine),- Ensuring stock of supplies and equipment

Région De Barcelone, Espagne

Internship in Reservation and Revenue departmentTasks and functions:- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to details at all times- Identify new contacts- Develop sales leads, and respond to sales opportunities in order to maximize revenue- Produce quotations and written confirmation to all clients- Monitor customer satisfaction regularly and resolve any… Show more Internship in Reservation and Revenue departmentTasks and functions:- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to details at all times- Identify new contacts- Develop sales leads, and respond to sales opportunities in order to maximize revenue- Produce quotations and written confirmation to all clients- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business- Understand seasonal and historical trends and work within them to ensure maximum occupancy average room rates- Permorming ad-hoc analysis under the supervision of the Revenue Manager - Support in the preparation and participation to Revenue meetings Show less

Royan

Tasks:- Greetings the curists: explanation of the program, treatments- Book, change and cancel curists' schedule- Optimizing treatments schedule- Manage telephone and email enquiries, delivering appropriate quotations- Promoting the spa and services

Martillac

Tasks:- Welcome guests,- Plan treatments,- Manage reservation,- Boutique sales,- Manage changing rooms,- Manage company store.

Barcelone

Tasks:- Produce quotations and contracts, written confirmation- Command electronic devices for meetings and conferences- Control rooms before events

Hendaye

Tasks:- Welcome individual guests and groups- Manage telephone and email enquiries- Identify new contacts- Resolve guests' complaints- Ensure inventory for touristic residence- Ensure breakfast service

Master Expert En Infrastructures De Données Massives, Computer And Information Sciences And Support Services

Titre professionnel (RNCP 7) de Data Engineer

Titre Rncp Niveau 6 (Bac+4), Web Development

9-week intensive Full Stack Web Development Bootcamp (500+ hours)

Diplôme De Comptabilité Et De Gestion, Accounting And Finance

UE1 (Droit), 8 (Système d'information et de gestion), 9 (Comptabilité) validées Contrat en alternance

Master 2 Droit, Économie, Gestion, Management Et Marketing De L'Hôtellerie, Finance, Gestion Des Ressources Humaines, Entrepreunariat

General management in hospitality

International Hospitality Management, Hospitality Operation Design ; International Human Resource Management

Activities and Societies: Hospitality Operations Design International Human Resource Management School exchange as part of my master degree

Licence Professionnelle, Management Des Centres De Remise En Forme Et De Bien Être Par L'Eau

Bts, Hôtellerie Restauration

Baccalauréat, Economique Et Social