Alice Rhee's Location
United States, United States
Alice Rhee's Contact Details
Alice Rhee work email
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About Alice Rhee
I’m an experienced research lead who has navigated explosive-growth startups and established big tech environments. I invest deeply in healthy team dynamics and choose to consistently uplevel those around me on a work and a human level. My research is focused, strategic, and is characterized by strong collaboration and my deep method toolkit--I'm curious yet rigorous about how different methods might better illuminate the data I am hoping to collect.
Alice Rhee Work Experience Details
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Sr Staff User Experience ResearcherMozilla Sep 2024 - PresentSan Francisco, Ca, Us -
Staff User Experience ResearcherMozilla Feb 2022 - Oct 2024San Francisco, Ca, UsLed strategic research + helped manage the UXR team for an org focused on privacy / revenue diversification. - Directly influenced 2023 product org strategy through synthesizing foundational audience work, effectively built a case for focusing on a particular customer segment.- Built an in-product survey program to refresh exit surveys across our suite, audit current surveys, and standardize new ones. This led to better line of sight into our churn trends and improved customer experiences. - PM’d the E2E creation of a cross-org research repository, from platform selection, taxonomy development, insight extraction, curating knowledge collections, and creating an internal GTM strategy for rollout to key user groups. This improved the visibility and accessibility of our research; over 145 searches in the first 14 days - Manager-adjacent work: drove team roadmapping, wrote and managed team budget,E2E vendor management for new research tools and research overflow, pitched / led an in-person research team work week, mentored other researchers, operationally improved participant compensation flows and helped reduce the recruitment rate of fraudulent participants
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Senior User Experience ResearcherMozilla Aug 2019 - Feb 2022San Francisco, Ca, UsUXR Lead for Privacy and Performance verticals.- Established an early access longitudinal program to generate continuous insights for a major strategic initiative. I designed the program, vetted tools and contracts, trained a supporting jr researcher, and established processes for check-ins with different audiences up to the C-level. - Helped Performance team set smarter benchmarks for perceptible competitive improvements and regression allowances by conducting a foundational deep dive into how humans perceive time and detect timing differences. - Analyzed mobile research datasets to understand what participants describe as "good performance" on a mobile browser + created a detailed catalog of typical mobile use cases to help Data Science identify telemetry patterns.
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User Experience ResearcherMozilla Oct 2018 - Aug 2019San Francisco, Ca, Us-Conducted research on users' attitudes towards a private mobile browser and mental models of its use cases. Collaborated with the surveys team and co-presented complementary quant+qual findings.-Piloted and shared a new remote usability research sprint process based on a hybrid RITE + Krug model, where we systematically tracked issues over multiple rounds. Transparency into this process and participant enthusiasm around design improvements to the product increased research buy-in and trust.
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Ux ConsultantMidwood Usability Sep 2018 - Jul 2020Charlotte, Nc, UsI occasionally worked as a user research consultant for projects, primarily in the banking and insurance fields. -
Ux Researcher (B2B, B2C Products)Twitch May 2016 - Jun 2018San Francisco, California, UsOne of the first UX researchers at Twitch. Led generative and evaluative research, supporting the creator-team, video-on-demand team, and social engagement team. - Designed, conducted, and evangelized a generative study on what a successful customer journey looks like on Twitch for the Growth team, leading to new understandings of how highly engaged viewers find "good" content and are retained on the site. - Performed a cognitive task analysis on current marketplace offerings in order to uncover consumer mental models and identify common, high-leverage areas for improvement - Generative work around prioritizing dashboard analytics for our small business owners and iterating with designers on the visualization and understandability of this information.- Conducted in-person and remote card sorts to inform a restructuring of site-wide information architecture. I also worked with our wonderful Data Science team to triangulate and explore research findings! -
Ux Research Intern (Consumer Products)Yahoo Jun 2015 - Aug 2015Sunnyvale, Ca, UsSupported the Yahoo Sports, Fantasy Sports, Finance, and Video teams with over 13 projects, running 4 of them E2E. Projects were conducted both in-lab and remotely. -
Ux Researcher (Consultant)Domino'S Jan 2015 - May 2015Ann Arbor, Mi, UsUX Researcher + Project ManagerPerformed contextual design methods to collect, represent, and analyze data about the organization’s information use process while working in a diverse, multicultural team.Managed project scope, timelines, and client communicationProvided specific recommendations to improve the effectiveness of the organization’s information flow processTechniques: Contextual Inquiry, Qualitative Analysis, Workflow Models, Affinity Walls -
Ux Researcher (Consultant)Weather Underground Jan 2015 - May 2015Performed a needs assessment and usability evaluation of Weather Underground’s (WU) user support services. Users were the Personal Weather Station (PWS) owners who submit weather data to WU.Deliverables: Produced 5 full research reports in 13 weeks, one for each of the 5 techniques we used: User Interviews/Scenarios/Personas, Surveys, Comparative Analysis, Heuristic Evaluation, and Usability Testing. Created an interaction map of the site and a final video to present to the client.
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InterviewerUniversity Of Michigan Transportation Research Institute Sep 2014 - Jan 2015Ann Arbor, Michigan, UsFocused on sustainable mobility & accessibility research. Researched literature and compiled reports about social perceptions of connected and autonomous vehicles. Assisted in interviewing thought leaders about the future of trains in American transportation. -
Custodian (Pt)Center For Faith And Scholarship Sep 2014 - Jan 2015Scrubbed, mopped, disinfected, swept, dusted, and polished the study center and attached chapel weekly. I did the work that needed to be done.
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Operations CoordinatorDuke University Talent Identification Program May 2014 - Aug 2014Durham, North Carolina, UsManaged all main office projects, effectively communicated between multiple program branches. Trained 50+ staff in program protocol, supervised 2 staff members per shift.Provided customer service for phone and in-person inquiries and resolved parent, student, and host campus concerns. Organized travel logistics for student travel plans and kept administrative records. -
Independent ResearcherUniversity Of Florida Mar 2013 - May 2014Gainesville, Florida, UsOne of 200 undergraduates granted $1750 to pursue an independent research project.Designed and conducted qualitative research on the intersection of ethnicity, nature, and park usage. Recruited participants, performed interviews, coded and analyzed data.Paper selected for publication in the Journal of Undergraduate Research. -
Research Assistant InternNyc Department Of Parks & Recreation Jun 2013 - Jul 2013New York, Ny, UsPerformed a literature review on environmental aesthetics and environmental psychology.Assisted research team in direct neighborhood observation for a field study in Jamaica Bay, NY. Contributed to research design of a cross-cultural street tree study with the University of Melbourne, AU.
Alice Rhee Skills
Research
Event Planning
Social Media
Editing
Communication
Customer Service
Focused Execution
Training
Public Speaking
Leadership
Empathy
Social Listening
Internal Communications
Cultural Awareness
Interpersonal Skill
Java
Community Outreach
Time Management
Administrative Assistants
Organizational Leadership
Logistics
Writing
Executive Support
Adaptability
Alice Rhee Education Details
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University Of Michigan - School Of InformationInformation Science/Studies -
University Of FloridaPsychology
Frequently Asked Questions about Alice Rhee
What company does Alice Rhee work for?
Alice Rhee works for Mozilla
What is Alice Rhee's role at the current company?
Alice Rhee's current role is Sr Staff UX Researcher @ Mozilla | Ex-Twitch.
What is Alice Rhee's email address?
Alice Rhee's email address is al****@****ink.net
What is Alice Rhee's direct phone number?
Alice Rhee's direct phone number is +167823*****
What schools did Alice Rhee attend?
Alice Rhee attended University Of Michigan - School Of Information, University Of Florida.
What are some of Alice Rhee's interests?
Alice Rhee has interest in Reading Broadly, Theology, Classics, Traveling, Listening, People Watching, Poetry, Poverty Alleviation, Art Of Hospitality, Civil Discourse.
What skills is Alice Rhee known for?
Alice Rhee has skills like Research, Event Planning, Social Media, Editing, Communication, Customer Service, Focused Execution, Training, Public Speaking, Leadership, Empathy, Social Listening.
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