Alice Rhee Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

Led strategic research + helped manage the UXR team for an org focused on privacy / revenue diversification. - Directly influenced 2023 product org strategy through synthesizing foundational audience work, effectively built a case for focusing on a particular customer segment.- Built an in-product survey program to refresh exit surveys across our suite.

San Francisco, CA, US

UXR Lead for Privacy and Performance verticals.- Established an early access longitudinal program to generate continuous insights for a major strategic initiative. I designed the program, vetted tools and contracts, trained a supporting jr researcher, and established processes for check-ins with different audiences up to the C-level. - Helped Performance.

San Francisco, CA, US

-Conducted research on users' attitudes towards a private mobile browser and mental models of its use cases. Collaborated with the surveys team and co-presented complementary quant+qual findings.-Piloted and shared a new remote usability research sprint process based on a hybrid RITE + Krug model, where we systematically tracked issues over multiple.

Charlotte, NC, US

I occasionally worked as a user research consultant for projects, primarily in the banking and insurance fields.

San Francisco, California, US

One of the first UX researchers at Twitch. Led generative and evaluative research, supporting the creator-team, video-on-demand team, and social engagement team. - Designed, conducted, and evangelized a generative study on what a successful customer journey looks like on Twitch for the Growth team, leading to new understandings of how highly engaged.

Sunnyvale, CA, US

Supported the Yahoo Sports, Fantasy Sports, Finance, and Video teams with over 13 projects, running 4 of them E2E. Projects were conducted both in-lab and remotely.

Ann Arbor, MI, US

UX Researcher + Project ManagerPerformed contextual design methods to collect, represent, and analyze data about the organization’s information use process while working in a diverse, multicultural team.Managed project scope, timelines, and client communicationProvided specific recommendations to improve the effectiveness of the organization’s information.

Performed a needs assessment and usability evaluation of Weather Underground’s (WU) user support services. Users were the Personal Weather Station (PWS) owners who submit weather data to WU.Deliverables: Produced 5 full research reports in 13 weeks, one for each of the 5 techniques we used: User Interviews/Scenarios/Personas, Surveys, Comparative Analysis.

Ann Arbor, Michigan, US

Focused on sustainable mobility & accessibility research. Researched literature and compiled reports about social perceptions of connected and autonomous vehicles. Assisted in interviewing thought leaders about the future of trains in American transportation.

Scrubbed, mopped, disinfected, swept, dusted, and polished the study center and attached chapel weekly. I did the work that needed to be done.

Durham, North Carolina, US

Managed all main office projects, effectively communicated between multiple program branches. Trained 50+ staff in program protocol, supervised 2 staff members per shift.Provided customer service for phone and in-person inquiries and resolved parent, student, and host campus concerns. Organized travel logistics for student travel plans and kept.

Gainesville, Florida, US

One of 200 undergraduates granted $1750 to pursue an independent research project.Designed and conducted qualitative research on the intersection of ethnicity, nature, and park usage. Recruited participants, performed interviews, coded and analyzed data.Paper selected for publication in the Journal of Undergraduate Research.

New York, NY, US

Performed a literature review on environmental aesthetics and environmental psychology.Assisted research team in direct neighborhood observation for a field study in Jamaica Bay, NY. Contributed to research design of a cross-cultural street tree study with the University of Melbourne, AU.

Master'S Degree, Information Science/Studies

Bachelor Of Science (Bs), Psychology