Alice Senkunga Email & Phone Number

Stockholm County, Sweden

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

I specialize in transforming sales processes and driving operational excellence at Avanade, a joint venture between Microsoft and Accenture. I leverage data analytics to optimize sales strategies, streamline workflows, and enhance team performance, ensuring we deliver cutting-edge solutions to our clients. My role focuses and driving a unified approach to market growth and client engagement. I am passionate about driving continuous improvement and fostering a culture of data-driven decision-making. - Sales forecasting- CRM management- Collaborate with cross-functional teams to align sales operations with Avanade's strategic objectives

Oslo Area, Norway

- Managed the sales renewal process for all support agreements. B2B - Portfolio size 55M/yr- Merged the processes between Datametrix AS and Telenor Inpli in Sweden and Norway- Communicated daily with both customers and suppliers in Sweden, Norway and the UK

Oslo Area, Norway

- Administered and helped to streamline the accounts receivables process (card operations) - Evaluated and did follow-ups on customer accounts - Facilitated the merger of AR and Wex Europe Services

England

As a Marketing specialist I provided the After-Sales network with first class tools in order for Mercedes - Benz products to be marketed effectively. I was involved in the planning, organisation and implementation of several successful projects.• Worked on the planning and implantation of staff training events nationwide• Involved in the re-launch of the mystery shopping programme• Helped to develop and maintain the reward & recognition programme• Liaised with other areas of the business, agencies and suppliers• Created user guides, promotional materials, excel based reports and content such as blogs

England

As an intern, in these two teams, I was involved in various projects focused around customer complaints. I gained valuable exposure to the British car industry and an understanding of the business as a whole.• Completed monthly excel based reports on customer statistics • Assisted the Payment Protection Insurance team with outgoing correspondence to customers• After-Sales Marketing – liaised with an advertising agency to produce marketing materials

Mbusa

An international internship with the focus of improving the customer journey of Mercedes-Benz customers, while simultaneously gaining valuable exposure to the American market and sales.- Completed excel based daily reports on customer satisfaction covering dealerships nationwide- Worked on improving and determining the dealer bonus pay-outs on a national scale- Worked on “Customer1”, which aimed to improve the overall customer experience nationally - Gained valuable presentation, organisation and communication skills from handling correspondence with the field