Alice Senkunga Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

I specialize in transforming sales processes and driving operational excellence at Avanade, a joint venture between Microsoft and Accenture. I leverage data analytics to optimize sales strategies, streamline workflows, and enhance team performance, ensuring we deliver cutting-edge solutions to our clients. My role focuses and driving a unified approach to.

Oslo Area, Norway

- Managed the sales renewal process for all support agreements. B2B - Portfolio size 55M/yr- Merged the processes between Datametrix AS and Telenor Inpli in Sweden and Norway- Communicated daily with both customers and suppliers in Sweden, Norway and the UK

Oslo Area, Norway

- Administered and helped to streamline the accounts receivables process (card operations) - Evaluated and did follow-ups on customer accounts - Facilitated the merger of AR and Wex Europe Services

England

• As a Marketing specialist I provided the After-Sales network with first class tools in order for Mercedes - Benz products to be marketed effectively. I was involved in the planning, organisation and implementation of.
• Worked on the planning and implantation of staff training events nationwide
• Involved in the re-launch of the mystery shopping programme
• Helped to develop and maintain the reward & recognition programme
• Liaised with other areas of the business, agencies and suppliers
• Created user guides, promotional materials, excel based reports and content such as blogs

England

• As an intern, in these two teams, I was involved in various projects focused around customer complaints. I gained valuable exposure to the British car industry and an understanding of the business as a whole.
• Completed monthly excel based reports on customer statistics
• Assisted the Payment Protection Insurance team with outgoing correspondence to customers
• After-Sales Marketing – liaised with an advertising agency to produce marketing materials

Mbusa

An international internship with the focus of improving the customer journey of Mercedes-Benz customers, while simultaneously gaining valuable exposure to the American market and sales.- Completed excel based daily reports on customer satisfaction covering dealerships nationwide- Worked on improving and determining the dealer bonus pay-outs on a national.