Alice Thomas Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Equipping clients in aerospace, hospitality, FMCG, and other industries with best practices in obtaining certifications for quality control, sustainability, and health & safety.Bridging knowledge gaps between technical & non-technical stakeholders, facilitating clients' audits, and aligning auditors, personnel, and experts.Overseeing a high-performing team of experts responsible for planning, billing, and audit result delivery KPIs.Adapting processes for international clients while considering their local languages & regulations.Partnering with decision-makers to innovate new products and services while incorporating client insights into continuous improvement initiatives.Streamlining workflows, fixing pain points, and overhauling processes so that they are accessible and intuitive for partners and clients.Introducing new products based on market demands and policy changes, notably a COVID-19 health & safety certification that generated €1M in revenue.Achieving multiple simultaneous project deadlines on-schedule and under budget.

Bar Harbor, Me

Directed a luxury boutique hotel group's retail expansion with eCommerce and business development strategies to increase sales by 200%.Overhauled a retail boutique, curated displays, established inventory processes, and negotiated vendor contracts.Executed a digital & eCommerce transformation across accounting, sales, and record-keeping.Shared product expertise to guide customers to make informed purchases.

Bar Harbor, Me, Usa

Received and processed phone and email reservations. Advised and assessed clients on the best accommodations for their upcoming stay. Informed guests of packages and offers associated with their upcoming stay. Dealt with customer service issues. Gave recommendations for local attractions and restaurants. Used CRM software to follow up and assess guests.

Madrid Area, Spain

Spearheaded an international clients' corporate training program to empower +1.5K staff to wield the English language in varied professional contexts. Oversaw logistics, customer success, and issue resolution while customizing programs based on evolving needs.Pioneered an innovative online learning platform to make quality linguistic courses accessible to international users.Coordinated scheduling, payroll, and career development planning for 35+ instructors as their manager and mentor.Assessed new clients' technical requirements and provided needs-based solutions.Cultivated a healthy, dynamic, and customer-centric corporate culture as the institution scaled.

Madrid Area, Spain

Planned and executed dynamic and interactive conversation classes. Managed groups of 10-30 students in secondary and pre-university education. Assisted students in learning English grammar, vocabulary, pronunciation and culture. Prepared students for official exams.

Madrid Area, Spain

Organized classes for individuals and groups ages 10 - 65. Focused on difficult subjects or topics for students. Planned lessons and preparation for official exams. Assisted with homework, projects, etc.

Cambridge, Massachusetts, Usa

Paid, issued and organized bills and invoices. Ordered supplies for multiple departments in a biotechnology company. Resolved vendor, technological, and operational issues. A/R, A/P, and collections.

Madrid Area, Spain

Established relationships with various NGOs in Madrid. Planned and executed new projects. Created and organized contacts and databases.

Madrid Area, Spain

Provided IT support for St. Louis University-Madrid Campus. Solved issues with networks, printers, computers, etc. Oversaw schedules and responsibilities of 15 computer lab supervisors.

Newton, Massachusetts

Organized and maintained contacts. Created database of German Departments in the US and Canada. Developed and maintained spreadsheet for project expenses.

Cambridge, Massachusetts

Specialized in detailed attention to customer needs. Managed inventory for several departments. Handled cash/credit transactions.

Somerville, Ma

Led classes of 20+ children and adults. Established lesson plans for group classes. Organized assistant teachers. Taught classes in public schools and brought new students to karate school.

Bachelor Of Applied Science (B.A.Sc.), International Business

Education record