Alice Won Email & Phone Number

Chicago, IL, US

Quincy, Massachusetts, US

• Led Agile development for fulfillment systems, managing backlog, user stories, and feature prioritization to meet business needs.
• Partnered with stakeholders to define new features and enhancements for fulfillment applications.
• Facilitated communication between business and development teams, ensuring solutions meet both business and technical requirements.
• Coordinated with engineering, operations, and business teams for timely, goal-aligned feature releases.
• Managed full product lifecycle for fulfillment apps, from design through implementation, validation, and support.
• Defined performance metrics to track and align system performance with business goals.

Chicago, IL, US

• Determines database structural requirements by evaluating current systems, reviewing objectives, and establishing applications
• Project Plans
• Timelines
• Tasks
• Develop database solutions with technology team to design proposed systems that focus on automation and repeatable processes
• Dashboards

Chicago, IL, US

• Work with CEO, Marketing Manager, Marketing Consultant, and COO to build and / or maintain an analysis + reporting structure across digital and offline channels including (but not limited to) social media, email.
• Work with marketing and operations teams to develop a database + data architecture plan to enable business-wide data access and insights.
• Lead the process to review, recommend, and ultimately implement a database tool that will maintain most (if not all) relevant, business-wide data sources. o This database and reporting structure will be utilized to.
• Implement and maintain a reporting and visualization tool, e.g. R or Tableau.
• Maintain and improve the current marketing dashboard, paying close attention to key marketing metrics; with responsibility for proactively highlighting positive and negative trends in the data.
• Collaborate across marketing, operations, merchandising & sales teams to understand the customer journey and to use key data points to recommend a unique experience for customer cohorts.

New York, NY, US

• Work alongside the digital media team to design measurement plans that align with client goals and objectives
• Optimize ad performance by assisting in media buying decisions and routinely communicating with vendors
• Compile and maintain performance data of online ad campaigns and provide routine and ad hoc analysis of front and back end data
• Manage ad hoc and recurring web analytics reporting and analysis using multiple data sources
• Design and perform analysis, interpreting results, and synthesizing recommendations
• Design and present client facing reports, presentation decks, and documents

Chicago, Illinois, US

• Prepare Excel reports on quarterly activities related to distribution of food nationwide
• Manage member compliance with submission of required documents
• Schedule and manage regular conference calls with food banks
• Summarize and publish results of conference call discussions
• Inventory and maintain repository of data and reports on organization’s intranet site
• Map compliance by state at county level

Chicago, IL, US

Administrative work, grant editing, research and co-facilitating workshops for partner chapters Certified by the Illinois Senior Health Insurance Program in Medicare counseling

Chicago, Illinois, US

Managed a portfolio of business, government and residential clients to retrieve property tax refunds from Cook County, daily tasks included:Establishing and maintaining client relationships in a competitive sales environment through cold-calls and client meetingsEffectively communicate and answer questions regarding the services provided through meetings.

Coast Sushi BarManager, August 2006 ­ July 2007;Managed operations and a staff of 25 for a high-volume restaurant and was responsiblefor:Daily customer relations and conflict resolution, increasing the efficiency of work flow,tracking and recording daily sales, hiring and scheduling.

Completed Coursework Toward M.S., Predictive Analytics, Concentration In Marketing

Ba, Sociology, Psychology, Philosophy

Aa, General