Alice Wu Email & Phone Number

Bala Cynwyd, Pa, Us

Leading product development for luxury goods eCommerce, optimizing user engagement and enhancing the digital shopping experience.

Bala Cynwyd, Pa, Us

Sydney, Nsw, Au

On the Customer Support Technology team, I helped build intelligent self-service support systems, analytics, and smart tools to ensure that Atlassian’s customer care capabilities are streamlined for external customers and efficient for internal users. I led the ideation, development, and launch of 16 product features resulting in reduced ticket volume and response time, while driving up NPS, CSAT, and CES scores.

Taipei County 24159, Na, Tw

I led various projects in the Sales Operations team, from expanding sales through implementation of new 3PL vendors, revamping the customer service processes, to researching profitable marketing channels in the gaming industry to promote our products. I managed our CRM system and comprehensive product trend reports where I analyzed performance, profits, and sales. Overall, I discovered opportunities of growth within the business, executed solutions, and increased customer satisfaction.

Atlanta, Us

I analyzed audience behavioral insights and industry trends across all CNN digital platforms via Adobe Analytics and translated data into digestible formats to drive product optimization insights to executives. In addition, I engaged in UX research for CNN digital productions and designed user surveys to assess feedback on potential streaming show concepts for the pre-launch of CNN+. I gathered UX product competitive analysis, completed media market research, and contributed to D2C content strategy.

Santa Clara, California, Us

In the Corporate Services (CS) org, I helped establish a standardized system of record for asset condition data to help site managers better forecast their annual capital budgets. I used SQL, Smartsheet, Excel, and Tableau to analyze data from 65 global Intel sites and create an interactive dashboard for global stakeholders to understand their asset restoration needs. I defined processes, wrote requirements, and proposed solutions to ultimately enhance global employee space enhancement by 30%.

Us

I developed business transitional curriculum for 3 weekly workshops to foster professional and academic growth in 90 first year students. In addition, I mentored my students on career paths, public speaking, mental health, financial literacy, motivation, and campus resources.

Riverside, Ca, Us

I managed the schedules of 19 staff members, scheduled 100+ appointments, answered questions from students, and registered document requests in a fast paced and high volume environment. As a self-started side project, I used pivot tables to analyze over 3000 entries from the student sign-in database and created dashboards on Excel.

Riverside, Ca, Us

I increased efficiency by 30% by automating manual processes and restoring organization to financial records, leading to accelerated data input, processing, and retrieval times. I expedited invoices from vendors, assessed expenses, and charged them to the appropriate accounts. Lastly, I assisted the Fiscal Manager by directing event registrations, greeting guests, facilitating reservations, and handling travel reimbursements

Bachelor'S Degree, Business Administration: Information Systems, Minor In Applied Statistics

Business Administration, Marketing