Alice W. Email & Phone Number

Norwood, Massachusetts

Support the mission and ministry of Emmanuel Lutheran by providing all administrative functions. Welcome visitors, provide worship materials, contribute to production of email and newsletters, maintain church records/database, coordinate space rental/usage, work with volunteers to ensure all facility inspections are kept up to date.

Norwood, Massachusetts

Provide administrative support to the Pastor and Parish Administrator in furtherance of the congregation's mission and ministry. • Working collaboratively with the pastor and music director, create weekly worship materials for the congregation's traditional and contemporary worship services. • Maintain membership database• Provide statistical information for annual parish report• Compile and produce annual and semi-annual reports• Compile and produce and distribute various communications (announcements, newsletters, reports)

Provided administrative support for this independent organization and owner-operator of ten McDonald's restaurants while pursuing full time employment. Activities included general administrative support, special projects and customer follow-up.

Foxboro, Ma

Handled client database updates, appointment scheduling, customer analysis and outbound marketing projects, while pursuing full time employment.

Westwood, Ma

Administrative Professional responsible for department and regional office processes. The region covers over 500 franchised and 100 company owned restaurants. Supported all levels of management, individuals and teams in various departments—Restaurant Operations, Communications, Training, Field Service. Accomplishments include:• Developed and maintained quality virtual working relationships with over 100 McDonald’s franchisees, their staff members, and employees in other regions and at McDonald’s corporate office.• Responsible for monthly McDonald’s restaurant sales and guest count reporting. Worked with 100+ owner operator organizations to ensure timely and accurate reporting. Using exception reports; investigated variances and contacted franchisees for incorrect or missing information.• Using more advanced Word and Excel skills to edit, manipulate and refine raw data into comprehensive business reports and communication documents. Edited draft correspondence for clarity and enhanced readability. Developed raw data downloads into practical excel reports for analysis. Refined draft promotional materials.• Coordinated contract process for two major corporate initiatives. Contract delineated incentive requirements and was designed to encourage accelerated implementation of the initiatives by 100 McDonald’s owner operators for 500+ restaurants. Provided particularized contracts, coordinated process through handoff to corporate for final approval and payment. Tracked executed contracts, reporting updates as requested. Maintained both paper and electronic files.• Provided administrative services required to deliver over 40 training events for restaurant managers and manager trainees. Registered, confirmed and maintained accurate records for all participants. Billed, received and processed to Accounts Payable fees for all remote offerings. Researched and approved/denied ACE credit requests.

Mansfield, Massachusetts

Held a number of a progressively responsible administrative and project support positions including:Administrative Coordinator – Education Services Delivered administrative and marketing services required to offer and deliver training events to customers, suppliers and employees.Sales Planning Analyst – U.S. Sales Provided executives with information and analysis on key sales trends allowing for informed decisions and policy making.Marketing Specialist – National Accounts Provided administrative and project support for account and marketing communication departments.Administrative Coordinator – Manufacturing Coordinated activities with introduction, implementation and ongoing support of the Motorola Participative Management Program, a management system of employee involvement, performance improvement, recognition and rewards.

Bachelor'S Degree, Liberal Studies

Associate'S Degree, Business Administration

Education record