Alice Ya-Ting Chuang Email & Phone Number

Taipei City, Taiwan, Taiwan

Taipei, Taiwan

CSO｜2022-now- Developed training system for daily business development and operation workflows.- Developed potential scale-up partners and resources like marketing agencies, head hunters, e-commerce platforms for 3 business model and better P&L.B2B Lead｜2021-now- Led BD team to increase 70-100% monthly revenue.- Maintained 7-person enterprise account management team for operating 10K+ people orders monthly.- Maintained 400-500 stores daily operation including… Show more CSO｜2022-now- Developed training system for daily business development and operation workflows.- Developed potential scale-up partners and resources like marketing agencies, head hunters, e-commerce platforms for 3 business model and better P&L.B2B Lead｜2021-now- Led BD team to increase 70-100% monthly revenue.- Maintained 7-person enterprise account management team for operating 10K+ people orders monthly.- Maintained 400-500 stores daily operation including contract negotiations, operation application and seasonal project proposals. Operation Manager｜2020-2021- Managed 3 operation teams (customer service/store/butler) to maintain daily execution for 3 business models. (B2C/B2B/Selection) The maintenance contributed to 4.8/5.0 yearly review.- Build up Cutaway HR rules and systems for scale-up period, eg. interview workflow, review system, office equipment maintaining system, etc.Project Manager｜2018-2019- Led quarterly campaigns which increase 50-150% revenue by adjusting profit metrix, scaling operation system and developing new partners. - Analyzed member types and order data to apply efficient marketing strategies, channels and martech. This analysis is also the foundation of Cutaway membership since 2019. Show less

Taipei, Taiwan

From 2017 Q3 to 2017 Q4 , our new product feature called 17 TV had reached 30 million viewers and had also increased 87.5% user retention in APP based on the following performance : - Helped the VC of 17 Entertainment team to build up operation / content teams for 17 TV and conducted the weekly performance review of 1,700 streamers with 17 TV team to film 14-21 programs weekly. - Collaborated with product team ( incl. back-end, front-end & data team ) to maintain the product operation… Show more From 2017 Q3 to 2017 Q4 , our new product feature called 17 TV had reached 30 million viewers and had also increased 87.5% user retention in APP based on the following performance : - Helped the VC of 17 Entertainment team to build up operation / content teams for 17 TV and conducted the weekly performance review of 1,700 streamers with 17 TV team to film 14-21 programs weekly. - Collaborated with product team ( incl. back-end, front-end & data team ) to maintain the product operation of 17TV and monitored the daily data tracking mainly by chartio / programming bots to choose the proper content. Besides, for other new features ( such as clips sharing and puzzles games ) started from Q4, provided user experience reports for the weekly product meeting to improve the product operation.- Planned social media campaigns between 4-6 channels ( Facebook, Line@, in-APP and other OTT platforms ) weekly to increase user growth/ viewer growth / retention of 17TV and especially of new puzzle games. Show less

Taipei, Taiwan

- Hosted 2017 Shopee Land (seller ball) for 200 sellers to activate the user community; from start to finish, took only 3 weeks. The event acheived 120K reach and 60% sharing posts on Facebook.- Led 2016 Shopee Awards (O2O) Project with community and busniness intelligence teams to reward 430 users. The event hit 300K reach and 2,838 sharing posts on Facebook.- Created 20+ business presentation slides representing the marketing team in big events like Shopee Lands, 2016 Shopee Townhall… Show more - Hosted 2017 Shopee Land (seller ball) for 200 sellers to activate the user community; from start to finish, took only 3 weeks. The event acheived 120K reach and 60% sharing posts on Facebook.- Led 2016 Shopee Awards (O2O) Project with community and busniness intelligence teams to reward 430 users. The event hit 300K reach and 2,838 sharing posts on Facebook.- Created 20+ business presentation slides representing the marketing team in big events like Shopee Lands, 2016 Shopee Townhall meeting, etc.. Show less

Taipei, Taiwan

- Maintained social communities and wrote copywritings for brand e-commerce platform, ELLE SHOP TAIWAN; hit 6 of Top 10 PV and 6 of Top 10 Sales in March & April.- Analyzed purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending. - Moderated 2 online marketing campaigns in April ; resulted in increasing revenue growth rate from -17.6% to 144%.- Arranged 40+ columnists for ELLE / Harper Bazaar / COSMOPOLITAN for 15+ columns editing… Show more - Maintained social communities and wrote copywritings for brand e-commerce platform, ELLE SHOP TAIWAN; hit 6 of Top 10 PV and 6 of Top 10 Sales in March & April.- Analyzed purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending. - Moderated 2 online marketing campaigns in April ; resulted in increasing revenue growth rate from -17.6% to 144%.- Arranged 40+ columnists for ELLE / Harper Bazaar / COSMOPOLITAN for 15+ columns editing and conducted performance review weekly; besides, created 10 onlinearticles regarding fashion / styling / beauty / lifestyle for the website of ELLE Taiwan weekly. Show less

Taipei, Taiwan

- Researched in various Issue in International Trade Law and published 11 articles.- Held "Annual Conference on the Development of International Economic and Trade Law", which is the biggest conference on International Trade Law in Taiwan, in 2014 & 2015.- Conducted a 1-year research regarding government procurement with Ms. Guang-Hwa Yang (the candidate on the Indicative List of Governmental and Non-governmental Panelists of WTO.)

International Exchange Program, International Business

Activities and Societies: Fashion Entrepreneurship Program with Kolding Design School ; Backpacker (25 Cities, 13 Countries)

Master Of Science (Ms), International Business

Activities and Societies: Annual Conference on the Development of International Economic and Trade Law (2015 & 2014) ; L'Oréal Brandstorm.

Bachelor Of Arts (B.A.), Law, 3.4/4.0 Gpa

Activities and Societies: The Willem C Vis East International Arbitration Moot (Hong Kong, 2011); 2011 ILA ASIL Asia-Pacific Research.