Amanda Arrowood Lichlyter Email & Phone Number

Deputy, IN, US

Charlestown, Indiana, United States

*Promotes the growth and development of the branch.*Serves as subject matter expert and maintains knowledge and awareness of branch operations, safety, security, account procedures and policies and policies and procedures.*Supervises the day-to-day operations of the Retail Team Members. Supervisory duties include assisting in Member engagement coaching.

• Identify, review, draft, and prepare FIN Cen filings, including but not limited to currency transaction reporting, (CTRs) and suspicious activity reporting (SAR).
• Monitor, research, evaluate, and document BSA/AML/Fraud alerts/inquiries timely to identify if filing or reporting is warranted and timely prepares and files.
• Coaches staff on detecting and reporting suspicious activity
• Conduct reviews and investigations using the bank’s monitoring system
• Analyzes customer activity to determine if they are suspicious and then proper documents and prepares SARs
• Communicate with BSA Officer any activity and trends that could implicate potential money laundering or terrorist financing.

Hanover, Indiana, United States

• Primary customer service representative for all new and existing customers.
• Excellent customer service through assistance in questions, procedures and accomplishing customer
• objectives
• Complete daily proof for work processed.
• Helped to expand and diversify revenue channels by capitalizing on opportunity through effectively
• defining and addressing customer needs.

Seymour, Indiana, United States

• Handled customer inquiries, complaints, billing questions and payment extension/service requests.
• Maintained detailed records of customer interactions and actions taken, including transactions,comments, inquiries, and complaints.
• Processed IRA account opening, transfers, distributions, contributions, and closures according togovernment regulations and company policies.
• Review company procedures and provide a more efficient method for the employees to complete theirdaily tasks.
• Managed a high-volume workload within a deadline-driven environment.
• Performed monthly and quarterly audits of branch operations: ATM, teller, vault, and branch totals;general legers, cash drawers, compliance with bank and federal procedures, vault security systems,monetary instruments.

Gray, Georgia, United States

• Ensured all transactions performed by tellers were in accordance with established policies.
• Maintained branch's central cash vault and resolving all branch cash settlement differences.
• Provided customers with account information, balances, check clearings, deposit postings andstatement information.
• Assisted customers and fellow tellers in understanding company and federal policies and procedures.
• Acted upon opportunities to inform customers of additional products and services to meet their needs
• Nominated for Employee of the Quarter July 2013 for achieving 366% of sales goal.

United States

• Managed customers' database accounts, performed customer verification and processed applications,orders and requests.
• Performed customer services duties in determining the customer's needs.
• Gained knowledge of handling and verifying monetary instruments, endorsements, and verificationprocesses.
• Maintained and balanced branch ATM.
• Scanned and balanced branch's checks.
• Fulfilled and maintained CTRs and other necessary reports.