Amanda Arrowood Lichlyter Email & Phone Number

Deputy, In, Us

Charlestown, Indiana, United States

*Promotes the growth and development of the branch.*Serves as subject matter expert and maintains knowledge and awareness of branch operations, safety, security, account procedures and policies and policies and procedures.*Supervises the day-to-day operations of the Retail Team Members. Supervisory duties include assisting in Member engagement coaching, training and development, and demonstrating and cultivating Centra’s Vision, Mission, Culture and Core Values.*Creates value by performing Member account transactions, having relationship-building conversations with Members on Credit Union products and services*Assists in cultivating new Membership, lending and deposit growth opportunities through various market and community initiatives and activities.

• Identify, review, draft, and prepare FIN Cen filings, including but not limited to currency transaction reporting, (CTRs) and suspicious activity reporting (SAR).• Monitor, research, evaluate, and document BSA/AML/Fraud alerts/inquiries timely to identify if filing or reporting is warranted and timely prepares and files.• Coaches staff on detecting and reporting suspicious activity• Conduct reviews and investigations using the bank’s monitoring system• Analyzes customer activity to determine if they are suspicious and then proper documents and prepares SARs• Communicate with BSA Officer any activity and trends that could implicate potential money laundering or terrorist financing.• Reviews 314(a) search requests as well as OFAC matches• Maintains DOEP designation list• Assist with the preparation and review of materials gathered for internal audits and regulatory exams• Applies knowledge of company policies and standard practices to resolve problems• Support internal teams regarding questions or concerns and awareness on BSA related topics while providing extraordinary service.• Understanding of banking and financial services, including an understanding of the various types of products, services, and transactions that are typical for the Bank• Understand and maintain a thorough knowledge of government regulations with particular emphasis on the Bank Secrecy Act and related regulations, policies, procedures, industry best practices, criminal activities and developing trends; including BSA, USA Patriot Act and OFAC.• Review monetary instrument transaction logs

Hanover, Indiana, United States

• Primary customer service representative for all new and existing customers.• Excellent customer service through assistance in questions, procedures and accomplishing customer• objectives• Complete daily proof for work processed.• Helped to expand and diversify revenue channels by capitalizing on opportunity through effectively• defining and addressing customer needs.• Assisted in the improvement of branch cross-selling ratios for 2016, improving the Hanover branch to• one of the highest ranked branches.• Mentored branch tellers on products and services available to the customers.• Lead weekly training sessions to improve branch functionality and work towards goals set by the upper• management.• Reviewed and proofed read bank documents created for new customer accounts.• Served as primary Vault and ATM teller

Seymour, Indiana, United States

• Handled customer inquiries, complaints, billing questions and payment extension/service requests.• Maintained detailed records of customer interactions and actions taken, including transactions,comments, inquiries, and complaints.• Processed IRA account opening, transfers, distributions, contributions, and closures according togovernment regulations and company policies.• Review company procedures and provide a more efficient method for the employees to complete theirdaily tasks.• Managed a high-volume workload within a deadline-driven environment.• Performed monthly and quarterly audits of branch operations: ATM, teller, vault, and branch totals;general legers, cash drawers, compliance with bank and federal procedures, vault security systems,monetary instruments, Chex Systems reports.

Gray, Georgia, United States

• Ensured all transactions performed by tellers were in accordance with established policies.• Maintained branch's central cash vault and resolving all branch cash settlement differences.• Provided customers with account information, balances, check clearings, deposit postings andstatement information.• Assisted customers and fellow tellers in understanding company and federal policies and procedures.• Acted upon opportunities to inform customers of additional products and services to meet their needs• Nominated for Employee of the Quarter July 2013 for achieving 366% of sales goal.

United States

• Managed customers' database accounts, performed customer verification and processed applications,orders and requests.• Performed customer services duties in determining the customer's needs.• Gained knowledge of handling and verifying monetary instruments, endorsements, and verificationprocesses.• Maintained and balanced branch ATM.• Scanned and balanced branch's checks.• Fulfilled and maintained CTRs and other necessary reports.• Maintained bank cash limits in compliance with bank policies.