Head of Customer Operations• Built requirements for efficient installations, and certification of the World’s First Autonomous Robotic Kitchen Assistant, Flippy at the fryer across CaliBurger, Walmart, Dodgers Stadium, Chase Field, and White Castle. • Created relationships with team members working with Flippy to ensure a positive team member experience as well as incorporate feedback into future iterations of Flippy. • Created framework for customer support and field service platform. Created RFP for field service vendors to bid on installation, preventative maintenance, and corrective service

• Built the Account Management team from the ground up to a team of 10 with members in Pasadena and London• Launched and supported key products, including: OpenX Community Hosted (20,000 accounts), OpenX Market (20 advertisers and 500+ publishers), and OpenX Enterprise (250 accounts).• Supported the design and implementation of client post-sales process, including: o Executing Quarterly Satisfaction Survey and report-out to executive team o Salesforce Customer Portal as external facing portal for customer to log questions and issues o Tracking and reducing customer churn• Managed top tier clients, from pre-sales to post-sales and identified additional opportunities for OpenX where appropriate. Some examples of large clients are: eBay, Adobe, Groupon, American Airlines, Southwest.com, Technorati, and UOL• Built out OpenX Enterprise processes to ensure that we work closely across engineering, product, and sales to ensure high customer satisfaction. o This included working on escalation plans, support pager plan, salesforce ticket queue, and product feedback queuing system• Identified largest problems across clients so that product and engineering could quickly work on resolution. This was done by weekly account reviews. Ran quarterly business reviews, regular meetings with engineering and support.

About AuthenticlickAuthenticlick is the leader in the emerging market for web traffic quality scoring solutions for online advertisers, ad networks, search engines and publishers. Venture-backed and advised by leading executives and entrepreneurs in interactive marketing, Authenticlick aims to drive greater transparency in the online advertising market through a standardized quality scoring system and powerful web traffic quality reporting and analysis tools. Authenticlick’s patent-pending analysis platform and scoring methodologies enable advertisers to obtain a unique view of the quality of their web traffic and take actions to dramatically improve conversion and return on ad spend. Ad networks and search engines use Authenticlick to identify and enhance the quality of traffic on their network and implement quality-based bidding and pricing strategies, while publishers leverage Authenticlick’s solutions to improve their ability to monetize traffic to their web sites.

• Part of Partner Professional services team handling all of the software accounts that distribute Yahoo Search Marketing products. Work as daily contact for over 25 accounts (including customers such as Acer, Firstlook, W3i, Claria, .• Quickly learned about Yahoo’s Sponsored Search, Domain Match, Content Match, and Yahoo toolbar offerings to effectively help new partners implement the products fast and effectively. • Worked on optimization project with mid level partner in increasing their revenue from $300,000.000 a month to $500,000.00 a month. • Worked with Yahoo Toolbar team to improve and extend their typically user focused product to the needs of software partners by reformatting the install work flow to accommodate the install path of the partner • Part of Partner Professional services team handling all of the software accounts that distribute Yahoo Search Marketing products. Work as daily contact for over 25 accounts (including customers such as Acer, Firstlook, W3i, Claria, .• Quickly learned about Yahoo’s Sponsored Search, Domain Match, Content Match, and Yahoo toolbar offerings to effectively help new partners implement the products fast and effectively. • Worked on optimization project with mid level partner in increasing their revenue from $300,000.000 a month to $500,000.00 a month. • Worked with Yahoo Toolbar team to improve and extend their typically user focused product to the needs of software partners by reformatting the install work flow to accommodate the install path of the partner

• Part of a project management team working directly with the CTO in managing all aspects of engineering (software, web, search) projects, including coordinating specification requirements with outside clients as well as internal sales and marketing groups. Added new responsibility in May 2005 of managing New.net, a company acquired in August 2004, and had to earn the search and software business model and deal with a new group of Business executives whilemaintaining current work load. • Managed several websites: www.bigprizes.com, www.blink.com, www.virtualvegas.com, www.uproar.com which drew advertising budgets of 400,000 K quarterly• Quickly identify initiatives (registration path user experience) important to increasing site revenue and ensure timely implementation.• Worked with multiple internal business units and external clients on a daily basis: Depending on the day, I would work with 15 to 30 different people ranging from internal clients to external advertising clients.• First came aboard in January 2001 to lead the company in their Private Label Promotion business and worked with Movie Studios (With three different external interfaces: Revolution Studio, Sony Entertainment, and Media Trip), Radio Station (WNEW), Publisher Clearing House, and in house Engineering Team to coordinate pushing the promotion live in a timely manner.

• Part of a five-person team responsible for company-wide knowledge sharing initiatives and all aspects of the company intranet that provided services to over fifty operation companies.• Created and maintained web documents/ pages for the idealab! Intranet. Used standard HTML for rigorous updating of content. • Worked with Director of finance and Director of Accounting to develop and administer time tracking system for several departments in idealab! • Trained administrators for five different offices on how to use new intranet account administration tool.