Alicia Copa Email & Phone Number

United States

Saint Cloud, MN, United States

St. Cloud, Minnesota Area

St. Cloud, Minnesota Area

• Served as a Pipeline Manager for a team processing Centralized Mortgage loans, ensuring adherence to policies, guidelines and procedures as well as compliance regulations and credit guidelines.
• Contributed to ongoing efforts to deliver process efficiencies to reduce costs and improve quality and productivity
• Assisted in the oversight of all associate related issues, performance reviews and staff development with coaching staff and Associate Relations
• Proficient in all processing procedures and familiar with other Home Lending department responsibilities
• Partnered with Sales in providing superior customer experience resulting in a Year to Date Net Promoter Score of 56.5
• Recognized as Team of the Year in 2016 for outstanding Customer Service, Quality and Production Performance

St. Cloud, MN

• Specialized in accurately preparing and reviewing legal binding Real Estate Closing Documents, ensuring adherence to RESPA, state and local regulations.
• Recruited as one of the original members of the first Minnesota ING Direct Wholesale Team in 2010
• Assisted with user acceptance testing and procedure creation for new Empower operating system
• Responsible for training associates within the Minnesota and Plano teams on proper documentation and communications throughout the loan process