Alicia Creger Email & Phone Number

• Facilitate fast project completion on a tight timetable with same day turn-around.• Maintain 100% accuracy in accordance with detailed requirements for multiple clients. • Establish and update knowledge of a spectrum of television filming and scripting terminology.

Perrysburg, Ohio, United States

• Directed editing and proofreading services as part of a small team, reporting directly to the Director of Editing Services, and personally editing between 50-150 reports daily on average.• Managed thousands of daily independent contractor reports by Mystery Shoppers, across more than a dozen different clients across various sectors (retail, entertainment, food & beverage). • Edited for spelling, grammar, content, accuracy, and continuity, and was responsible for contacting all contributors regarding their submissions as required for clarity.• Maintained up to date knowledge and awareness of changing requirements for each client company, to ensure the right information was being highlighted through reporting. • Managed multiple forms per client for Mystery Shopper reports, requiring exceptional organizational and administrative abilities to maintain order. • Identified and reported fraudulent activity in situations where faked reports or spoofed evidence was submitted.

• Copy Editing and Proofreading of blog articles and web content for multiple clients in the medical, legal, restaurant, and entertainment industries.• Provide open communication between writers and Content QA department.

Ohio, United States

• Delivered written content for graphic design projects, website content management and editing, brand management and proofreading services in close partnership with the Founder/CEO. Named on the company site.• Partnered with CEO to ideate content goals, overall company vision and branding goals to plan content and design.• Transformed the overall strategy and vision into appropriate, optimized copy and design for the website and all written content, ensuring consistent brand voice and look throughout.• Increased professional appearance by eliminating errors, streamlining readability, upgrading design and forming a platform that looked professional and properly promoted the graphic design services on offer.• Partnered on major graphic design projects for external customers; wrote content, proofed content and strengthened relationships to increase potential business opportunities for the company in future.• Managed relationships with executive management, clients and contributors, ensuring a productive and efficient environment focused on exceeding company targets and goals.

Ohio, United States

• Delivered compassionate, respectful obituaries and death notices, matching tone and voice of writing, editing, and submission to the sensitive content. Managed technical submissions of Death Certificates.• Designed and created custom company informational and promotional materials for 5 funeral business locations.

Ohio, United States

• Partnered directly with the Editor to deliver efficient professional writing duties for the playhouse newsletter, winning them multiple awards and ensuring maximum possible return on investment.• Edited PDF documents with Adobe, editing for grammar, spelling, continuity, and clarity, alongside design editing and format alterations as needed to maintain an aesthetically-pleasing and balanced layout after completed edits.• Directly responsible for the multiple awards which the Fortell Newsletter won following employment: Outstanding Writing and Overall Quality award won twice during tenure.

Ohio, United States

• Exceeded job performance expectations significantly by scheduling between 5,000 to 12,000 projects monthly, with a minimum 98% completion, at a corporate research company. • Successfully recruited over 300 new independent contractors for mystery shopping duties in challenging or remote areas.