20+ years in business services and lifestyle management. Provide a variety of services to both local and remote clients, including: - Administrative- HR/Recruiting/Training- Operations- Travel- Customer/Client Services & Support- Personnel Management- Ad Hoc/Special Projects- Research- Consulting (organization, time management, business or personal management)- Meeting and Event Planning- General Personal Assistance (personal shopping, banking, property management, etc)- Household ManagementServices within a startup environment ranged from 9 months - 3+ years and included roles such as:EA to Founder/CEOChief of Staff/Special ProjectsOffice and Experience ManagerHead of OperationsDirector of People OperationsEmployee Relations Business Partner, InvestigationsRoles in diverse industries such as Art, Health & Wellness, Security, Productivity SaaS, Mobile Apps, etc. Years of experience in such a vast array of fields and positions has enabled me to come up with creative solutions and better understand the "human experience”, adding unforeseeable value to any role.

- Handle and oversee all corporate travel- Group travel, domestic and international events/retreats (groups of 3-150+)- Manage travel budget- Develop policies, budget, and playbook for all corporate travel- Manage relationships with service providers and vendors, including contract and rate negotiations- Manage all travel related accounts (vendor accounts, corporate travel rewards accounts, AirBnB for business, Concur, etc)- Prepare budget estimates for attendance analysis- Reconcile monthly travel spend expense reports- Continuous optimization of travel program through feedback and evaluation of current policies/procedures- Establish new travel procedures in line with growth, efficiency, values, and budget

Operations:- Full-cycle recruiting (job description creation, postings, candidate screening, interviews, references, business card creation/ordering, welcome package, onboarding)- People operations and culture development (including special projects/initiatives to support employee engagement and retention, promote pathways of communication, and create an inclusive and diverse culture)- KPI identification and tracking- Handling employee data and concerns with sensitivity and confidentiality- Assistance to in-house counsel (employment/consulting agreements)Office Experience:- Corporate account management/accounts payable & vendor liaison (Google, Verizon, Verizon Wireless, Apple, Adobe, Microsoft, Dropbox, Slack, Trello, Expensify, etc)- Office management, planning & growth (small team responsible for all facility operations including current experience, remodels, and scaling office from 1 to 3 floors)- International office management (HK, LA, Berlin, London)- Hardware management- Meeting and event management (retreats, happy hours, date nights, team lunches, all hands, hackathons, special events, etc)- Monthly expense reportsDuring this phase I was also handling all of the responsibilities included within the Travel Management role.

Managing personal and business tasks for the CEO, including but not limited to:- Calendar management (including investor meetings, board meetings, travel itineraries, etc)- E-mail management, organization & draft correspondence- Financial management (account management, advisement, angel investments, etc)- Account management (all accounts from business related to personal i.e. Google, Apple, AirBnB, Expensify, TaskRabbit, banking, utilities, etc)- Gatekeeping - Corresponding with employees, clients, investors, etc while maintaining utmost degree of confidentiality - Monthly expense reports- Personal scheduling (doctors, maids, haircuts, laundry, etc)- Personal shopping- Research- Household management- Business & personal travel (events, retreats, conferences, speaking engagements, vacations, Burning Man, etc)- Special projects (CEO, COO, Head of Product)During this high growth phase I was also handling many of the responsibilities included within the People Operations and Travel Management roles.

- Evaluate contract for any rules/procedure within that may be in contradiction to AAA rules of arbitration. - Maintain confidential nature of the arbitration process.- Initiate communications to parties regarding claims, case finances, and procedural/substantive issues.- Prescreen arbitrators and mediators for specific case related, contractually mandated, or party requested qualifications. Compile list, meeting all requirements, and forward to parties for selection.- Maintain master calendar for all cases, schedule all conference calls, hearings, etc and book hearing rooms.- Appear as a representative for AAA at telephonic hearings to respond to inquiries concerning procedural matters, documents on record, and finances.- Maintain detailed phone logs of each verbal conversation conducted with parties for case record.- Process billing, collection, case financial reconciliation, and payments for arbitrator compensation.- Relay any legal procedural orders from the arbitrator to parties.- Analyze party positions regarding procedural contentions and draft recommendations for submission to management for final resolution.- Review 1-200 page arbitrator awards for grammar, syntax, and typographical errors. Submit to arbitrator for review and distribution of final decision.- Proposed initiative to move to electronically fillable forms. Upon approval, I created fillable electronic versions of a number of our documents, as well as a searchable version of our rules, facilitating an easier and more efficient filing process and case administration for our parties.