Alicia Ellis, Ma Email & Phone Number

I am an accomplished Training Operations Leader with a 21-year history of innovating training, talent development, and employee engagement. I am an expert in adult learning principles, building relationships, consulting on complex projects, and leveraging learning management technology to transform learners' experience and improve employee performance. I execute all phases of instructional design to generate powerful content and enhance continuous learning objectives.I increased the retention of 20 new leaders by 85% in their first year, collaborating cross-functionally to facilitate new hire technical training for Environmental and Food Service managers.I maximized $10M+ operating budgets by implementing cost-saving measures and identifying opportunities to cut waste, improve processes, and enhance efficiency.I accelerated performance improvement initiatives, creating and implementing action plans for leadership teams, achieving 100% of the target. I also trained, coached, and mentored Sodexo's 200 management and 500 front-line associates in leadership development, customer service, human resource policies, diversity learning labs, and food safety certification.I launched a regional training curriculum, achieving 89% management satisfaction. I also conducted needs assessments identifying challenges and problem-solving to support the central division of 13 states and 2,100 managers.If you would like to discuss end-to-end curriculum design, project coordination, or training facilitation, let's chat: aliciae71@gmail.com