With 14 years of customer service experience, I managed all aspects of customer service and administrative functions, including bookkeeping, payroll, loss prevention, inventory, and revenue tracking. I leveraged in-depth product knowledge of sales, promotions, and seasonal discounts to enhance customer satisfaction and drive informed purchasing decisions. Additionally, I ensured seamless operations by empowering teams through training, promoting service standards, and fostering a positive, results-driven environment. My comprehensive expertise in guest management and operational efficiency consistently contributed to exceptional customer experiences.

Developed and maintained strong relationships with suppliers and customers, ensuring high-quality products andservices.Implemented new inventory management system, reducing waste and improving order accuracy.Trained and mentored new employees, enhancing team skills and performance.Coordinated with marketing team to create promotional materials and social media content, increasing brandvisibility.

Served as a yacht crew member on a 68m private super-yacht, providing high-level hospitality service to the owner, family, and guests. Main duties included food and drink service, event planning and execution, laundry, housekeeping, medical first aid, activity planning, and inventory management. Received training in medical, firefighting, marine safety, security, and floral design.

Managed the daily hotel and food service operation on a cruise ship, supervising the shipboard hotel management team and ensuring compliance with company procedures and service standards. Oversaw administrative duties including bookkeeping, payroll, provisions, and shore support. Acted as interior project manager for two shipyards in 2017.