Alicia Lightner Email & Phone Number

Bound Brook, Nj, Us

Piscataway, New Jersey, United States

As an IT Help Desk Intern, I played a key role in managing and resolving a wide range of technical issues. My responsibilities included managing IT support tickets, performing Active Directory modifications, and executing system updates to ensure smooth operations. I documented and addressed support tickets, often providing remote support through Zoho.I successfully participated in resolving issues during the CrowdStrike outage, assisting over 400 users and ensuring business continuity.… Show more As an IT Help Desk Intern, I played a key role in managing and resolving a wide range of technical issues. My responsibilities included managing IT support tickets, performing Active Directory modifications, and executing system updates to ensure smooth operations. I documented and addressed support tickets, often providing remote support through Zoho.I successfully participated in resolving issues during the CrowdStrike outage, assisting over 400 users and ensuring business continuity. Additionally, I led the Refresh initiative, which involved replacing 55% of total End-of-Life (EoL) devices, significantly enhancing system performance and security.My experience also extended to troubleshooting both level one and level two issues, developing Ethernet crimping skills, and maintaining the operational integrity of the warehouse. This role allowed me to hone my problem-solving abilities and gain hands-on experience in IT support, making me a valuable asset in technical environments. Show less

New Jersey, United States

• Created coloring book for young adults.• Established a successful freelance illustration business, specializing in portraits and diverse artwork.• Collaborated closely with clients to understand their unique needs and deliver high-quality, customized artwork.• Managed client communications, project timelines, and payments, demonstrating excellent customer service and organization skills.

New Jersey, United States

• Collaborated with designer to understand specific editing requirements and vision; effectively translate feedback into high quality visual content. • Developed and maintained organizational system to manage a high volume of images to ensure a smooth workflow.• Implemented a tracking system to monitor progress of image editing tasks enabling timely completion and adherence to deadlines.• Provided status updates and project transparency with team.

New Jersey, United States

• Answered incoming phone calls, addressing client inquiries and routing calls to the appropriate personnel.• Scheduled appointments for real estate agents and clients, coordinating availability and preferences.• Coordinated marketing materials for brokerage to ensure consistent branding and timely distribution. • Managed agent schedules and calendars plus assisted in maintaining internal customer databases.• Utilized AI tools like chat GPT to generate content for real estate… Show more • Answered incoming phone calls, addressing client inquiries and routing calls to the appropriate personnel.• Scheduled appointments for real estate agents and clients, coordinating availability and preferences.• Coordinated marketing materials for brokerage to ensure consistent branding and timely distribution. • Managed agent schedules and calendars plus assisted in maintaining internal customer databases.• Utilized AI tools like chat GPT to generate content for real estate promotions.• Updated and maintained the company's website using WordPress, ensuring accurate and up-to-date information. Show less