Detail-oriented Operations Manager and Controller with a strong background in e-commerce. Proven expertise in overseeing end-to-end operational functions and financial management within the dynamic landscape of online retail. Adept at implementing streamlined processes, optimizing supply chain efficiency, and ensuring accurate financial records. Demonstrated success in managing cross-functional teams and contributing to the growth and profitability of e-commerce businesses. • Managed end-to-end e-commerce operations, implementing strategies that reduced order fulfillment times and enhanced customer satisfaction. • Conducted precise financial accounting and bookkeeping, ensuring accuracy in records and compliance with industry standards. • Spearheaded inventory management initiatives, resulting in a 15% reduction in excess stock and improved turnover rates. • Collaborated with cross-functional teams to optimize website functionality, contributing to a significant increase in online sales. • Ensured strict compliance with industry regulations, focusing on data security and privacy.Skills and Competencies • Ecommerce Operations Management • Financial Accounting and Bookkeeping • Supply Chain Optimization • Inventory Management • Process Improvement • Budgeting and Forecasting • Cross-Functional Collaboration • Technology Integration • Regulatory Compliance • Team Leadership • Ecommerce Platforms (e.g., Shopify, Magento) • Financial Software (e.g., QuickBooks, Xero) • Inventory Management Systems • Process Optimization • Data Analysis • Team Leadership • Regulatory Compliance • Technology Integration • Budgeting and Forecasting

• Managed internal business functions including invoicing, HR recruiting, technology setup, operational metrics, and project support.• Streamlined accounting processes using Quickbooks Online for invoicing and budgeting, ensuring timely payments and accurate financial records.• Spearheaded HR efforts by recruiting new hires, creating job descriptions, and implementing SOPs for the company.• Set up user access and permissions for various software systems, created training materials, and assisted with troubleshooting.

While working as Director Of Operations, I negotiate prices for job materials in collaboration with vendors while leveraging effective communication skills. By supervising field staff, I assure timely completion of permit drawings. While hiring, mentoring, and terminating staff members, I maximize workforce capacity. By sending invoices per draw schedule to customers, I Track outstanding payments. As an organized director, I certify the availability of required items by ordering supplies for projects. Being an analytical-minded specialist, I attain financial benefits and cost-effectiveness by preparing budgets to control expenditures. While developing customer proposals and closing jobs, I prioritize activities by formulating and implementing job project schedules, enabling effective planning.Key Accomplishments:► Spearheaded the formation of the entire Training and Human Resources departments, transforming the business into a fully functional company within two years. ► Developed and deployed training programs and materials for all departments to accelerate uniformity of procedures while alleviating frequent on-field mistakes by 70%. ►Made and enforced the company's handbook to provide guidance and information related to the organization's benefits, holidays, rules, and values. ►Negotiated with vendors and debtors on payment plans to save $500k and reduced interest rate on late fees while ensuring a smooth balance of payments.►Secured information for future use by logging workers' comp paperwork and quarterly audits for businesses. ►Generated checklists for every step of projects for each department to streamline overall functionality.►Cleaned and organized QuickBooks and AR/AP to maintain 100% accuracy of accounting records.►Worked with municipalities and engineers to ascertain accurate coding of drawings before the project.►Processed payroll by following organizational regulations to increase customer satisfaction.

While working as Owner/Wedding Planner, I enticed potential clients by coordinating market research to expand clientele. While adhering to client's vision and expectations, I organized events. To secure profitable deals, I composed proposals, invoices, and contracts. By reconciling bank accounts, I detected fraudulent and overcharge transactions. While creating and processing monthly payroll, I escalated employee engagement. By ordering and dispensing office supplies, I boosted work efficiency.►Administered business bookkeeping, accounting, and AR and AP activities to assess financial opportunities and evaded cash-flow problems.► Negotiated and booked vendors for client's event to guarantee attainability of necessary supplies.► Initiated proper and regular follow-ups to communicate the event's progress with customers.► Set up, breaked down, and coordinated day of event to avoid stress and procrastination.►Managed social media platforms to increase business awareness and client engagement. ► Understood complex needs and discussed budgetary requirements by scheduling meetings with client. ►Managed and met budget to ensure equal distribution of all resources.

During my service as Office Manager/Bookkeeper, Sunshine Weddings & Events, LLC., I balanced and reconciled subsidiary accounts to identify errors and omissions. While maintaining subsidiary accounts, I authenticated, assigned, and posted transactions. By monitoring and retaining inventory records, I reduced risk of overselling. While shifting accounting data to the general ledger, I displayed the company's financial position. By creating checks, payments, and bank deposits, I certified effective cash flow.►Authenticated source documents, such as invoices, statements, and receipts by offering written evidence of all business transactions to concerning party. ►Assured compliance, filed reports, and advised management by apprehending federal, state, and local legal requirements to prevent legal issues and conflicts.►Composed financial reports while gathering, examining, and summarizing account information and trends by overseeing account receivables and payables.►Complied with order sheets, checklists created by General Manager for staff, and orders received to cross-check money to analyze invoices.►Addressed and resolved complaints regarding events to elevate customer retention and gratification.

While working as Manager/Catering Manager, I directed operations in a high-volume setting by spearheading staff of 90 employees. While cohering with health and hygiene-related regulations, I developed a secure environment for employees. By organizing large and small events, I yielded revenue.►Outperformed services to achieve acknowledgment by senior management as an employee of the month for 6 different months and employee of the year for entire company.►Accomplished and transcended predefined sales goals while lessening costs by 8% through more efficient scheduling, reducing food wastage, and increasing sales►Produced detailed daily, monthly, quarterly, and yearly reports on business, staff, and profit while assisting senior management in decision-making.►Reduced disposal of products to secure $400K by training and retraining kitchen and service staff.►Decreased chances of errors up to 80% while creating effective training to increase 40% of sales.► Mentored 10 servers to be promoted to full-time salary managers to boost productivity.

While working as Event Coordinator Design Perfect Catering, I facilitated negotiations for space contracts, booked event space, managed food and beverage, made travel arrangements, ordered event supplies, and ensured appropriate décor (floral, linens, and color schemes) to fulfill client quality expectations. By designing and revising room layout for each event, I enhanced the customer experience. ► Delivered services for large events, including large companies, such as Microsoft and Seattle Seahawks, while fostering business connections and networks.►Maximized professional abilities of team members by introducing and integrating new 3-days training software to scrimp company's 60% money.►Prepared name tags, materials, notebooks, gift bags, registration lists, and seating cards to verify the smooth functioning of all events.►Collaborated with vendors and cross-functional teams to support managing on-site production and clean-up activities for events as necessary.►Rendered exceptional services to earn recognition as an employee of the month for 2 months in a row.►Coordinated research, visited sites, and found resources to assist clients in decision-making.