Alicia Ruby Email & Phone Number

Bartlesville, Oklahoma, United States

Contract EndedPerformed on-site analysis, diagnosis, and resolution of complex desktop and laptop problems for end-users; recommend and implement corrective solutions.• Supported HP Printer setup, troubleshooting, and monitoring, ACS/Workforce Time Clock setup, and troubleshooting.• Installed, configured, tested, maintained, monitored, and conducted troubleshooting on end-user workstations and related hardware and software to deliver required desktop/laptop service levels.• Assessed the need for and implement performance upgrades to the PC, including installing CPUs and hard disks, cables, RAM, and CD-ROMs.• Administered and resolve issues with associated end-user workstation networking software products.• Responded to incoming calls, e-mails, and/or ticket incidents via ticketing system.

Tahlequah, Oklahoma

Downsized due to COVID. Assisted in driving recruitment by utilizing all communication platforms for undergraduate admissions. Communicated and collaborated effectively with a diverse population, including co-workers, faculty, staff, students, parents, high school teachers, counselors, and the public.● Compiled, prepare, and analyzed statistical data to build informed communication plans that met the university's recruitment targets, market, and goals.● Created social media accounts for the Admissions and Recruitment departments, including Facebook, Instagram, YouTube, and Twitter.o Optimized and managed the YouTube channel, including editing and uploading admissions and recruitment videos ensuring metadata and SEO drive traffic. o Improved efficiency of social media activities by adding Facebook, Instagram, and Twitter accounts to social media account manager software, Hootsuite.● Created social media best practices guide to drive consistency and accuracy of posting content and timelines.● Served as the administrator of Radius CMS software for prospective student information management, recruitment communications, event registrations, admissions applications, transcripts, and test score records.o Created online admissions applications and event registrations for over ten annual events utilizing UI and UX best practices.o Evaluated and monitor the functionality of Radius, including operational and technical troubleshooting.o Established process documentation for each aspect of Radius' tools for training across departments.● Managed the teams that handle a high volume of student contacts in the Call Center.o Assisted with training and onboarding of new admissions and recruitment staffo Supervised daily operations within the Communications area.

Tulsa, Oklahoma

Guardian, conservator and full-time caregiver of a family member.

Tulsa, Oklahoma

Managed and created original multimedia and digital content for the web, digital signage, and social media, including video, photography, graphics, and copy.● Reconfigured new CMS or communication software; extracted target to new email software.o Applied new web standards using Chicago style guide and Yahoo internet standard for web text.o Updated CSS style site with an appealing look and structured pages to improve overall UX for navigation.● Coordinated, edited, and published new or revised SEG web content using browser-based site-control tools and other web-editing tools.● Generated organic search engine optimization to drive traffic through the site: write daily posts to related discussion boards, track and report link position data.● Improved on-site SEO and raised conversion rate through data analysis and UX - UI improvements. ● Evaluated Web Trends and Google Analytics to improve user experience, online digital content, and search engine optimization.

Tulsa, Oklahoma Area

Served as SAP Support Analyst for in-house service, in-house repair, and field service. Spearheaded and implemented L1 and L2 support analysts to efficiently resolve end user incidents and provide training over the phone.● Coordinated various client's SAP systems, such as Project Systems (PS), Project Management (PM), Materials.● Routinely maintained customer satisfaction rate of over 95%.● Monitored systems for trends and to ensure peak efficiency operation.● Supported remote location SAP user computer and business systems and provided corrective action and problem diagnosis to remedy technical issues.● Integrated Wal-Mart as a new client needing SAP specifics, and applied a knowledge base that was created, tested and implemented to SAP support analysts.● Increased department production by creating new approach to converting knowledge-based standards making the knowledge base more accurate and easier to use.

Independence, Ks

Supported Action Request Queues, managed critical migrations, supervised help desk/desktop upgrade projects, led the Information Technology Services crisis management team, and ensured that desktop and LAN problems were resolved quickly and efficiently.● Achieved a high level of productivity as an administrator of CMS and LMS (Learning Management System).● Identified protocol problems and strengths, collected data on customer experience to assist in the development of training materials for end users.● Researched and implemented SEO standards, analytic study results and best practices.● Championed technical support and training for students and staff when transitioning Blackboard LMS to Angel LMS.● Published detailed directions for the many different supported campus information systems.● Managed all interdepartmental social media marketing.● Administered the Student Information System (SIS), the CRM for ICC.

Neodesha, Kansas

Scheduled and organized content placement on the Cobalt Communications Network (CCN), the Cobalt Dealers website.● Supervised, reviewed and revised all engineering documentation, records, and blueprints using the Lean initiative process; performed other functions including owner’s manual creation, transferred archives, prototype requests, test result submissions, accounting forms, and internal part order/delivery forms.● Verified and documented changes to bill of material and inventory in the IBM AS400 database.● Elected to lead the first Process Improvement team for Lean Initiative implementation.● Created a new system of adding parts pictures to the CCN, improving part number accuracy.● Implemented a query for picture placement and missing data from Cobalt Communications Network (CCN), resulting in an organized list that dramatically simplified the content gathering process.

Bachelors, Business Administration, Management Information Systems

Activities and Societies: MIS (DISK) ClubBachelors of Business Administration in Management Information Systems with an emphasis.

Associates, Business Administration & Computer Information Technology

Activities and Societies: TRIO, Student Support ServicesAssociates of Business Administration & Associates of Computer Information.