Alicia Yoder Email & Phone Number

As a Lead Automation Analyst at Thrive Mortgage, I evaluate and optimize business processes using a variety of technologies and methodologies. I have a passion for improving business outcomes and delivering solutions that exceed the expectations of stakeholders.I have a Residential Mortgage Loan Originator License issued by NMLS, and a strong background in data analysis, cross-team collaboration, and written communication. I excel at conducting meetings and presentations, performing requirements analysis, documenting and communicating results, and working closely with various teams and individuals. I have successfully implemented multiple Robotic Process automation projects, resulting in increased efficiency, accuracy, and customer satisfaction.

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  Lead Automation Analyst

  Thrive Mortgage Llc

  Jul 2020 - Present - Columbia, Maryland, Us

  Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.Lead ongoing reviews of business processes and develop optimization strategies while staying up-to-date on the latest process and IT advancements to automate and modernize systems.Conduct meetings and presentations to share ideas and findings, perform requirements analysis, document and communicate the results of efforts, and effectively communicate insights and plans to cross-functional team members and management.Gather critical information from meetings with various stakeholders and produce useful reports, work closely with clients, technicians, and managerial staff, and provide leadership, training, coaching, and guidance to junior staff.Manage projects, develop project plans, and monitor performance while updating, implementing, and maintaining procedures.Possess advanced technical skills and excellent documentation skills, with proficiency in Microsoft applications including Word, Excel, and Outlook.