Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.Lead ongoing reviews of business processes and develop optimization strategies while staying up-to-date on the latest process and IT advancements to automate and modernize systems.Conduct meetings and presentations to share ideas and findings, perform requirements analysis, document and communicate the results of efforts, and effectively communicate insights and plans to cross-functional team members and management.Gather critical information from meetings with various stakeholders and produce useful reports, work closely with clients, technicians, and managerial staff, and provide leadership, training, coaching, and guidance to junior staff.Manage projects, develop project plans, and monitor performance while updating, implementing, and maintaining procedures.Possess advanced technical skills and excellent documentation skills, with proficiency in Microsoft applications including Word, Excel, and Outlook.