Alicia A. Email & Phone Number

Windermere, Florida, United States

• Coordinate patient appointments, inquiries, and wellness plans to ensure optimal clinic operations and patientsatisfaction.• Educate patients on chiropractic services, treatment options, and health practices to promote overall well-being.• Collaborate with staff to deliver personalized care and treatment plans tailored to each patient’s needs.• Address patient concerns and inquiries promptly, fostering trust and maintaining high levels of satisfaction.• Document and investigate patient concerns while providing empathetic listening, emotional support andmaintaining confidentiality.• Facilitate resolutions according to company policy and HIPAA guidelines.• Monitor trends and patterns in patient complaints to identify systemic issues or areas for improvement inpatient care.• Maintain clinic cleanliness to provide a welcoming and safe environment.• Provide administrative support, such as scheduling appointments, managing billing and payments. andcoordinating resources and referrals as needed.• Maintaining accurate records of patient interactions, assessments, and treatment plans in compliance withconfidentiality and privacy regulations, and company policy.

United States

• Coordinate patient appointments, inquiries, and wellness plans to ensure optimal clinic operations and patientsatisfaction.• Educate patients on chiropractic services, treatment options, and health practices to promote overall well-being.• Collaborate with staff to deliver personalized care and treatment plans tailored to each patient’s needs.Provide administrative support, such as scheduling appointments, managing billing and payments. andcoordinating resources and referrals as needed.• Maintaining accurate records of patient interactions, assessments, and treatment plans in compliance withconfidentiality and privacy regulations, and company policy.

• Ensured timely and accurate completion of all guest orders, maintaining high standards of quality and service.• Conducted comprehensive training sessions for new Front-of-House employees, aligning with company policiesand health standards to foster a knowledgeable and efficient team.• Provided exemplary customer service by promptly addressing inquiries and swiftly resolving any issues orcomplaints, ensuring a positive dining experience for all patrons.• Maintained a flawless track record of accuracy and integrity in cash handling, achieving a zero error rate on thecash drawer, and consistently earning high praise from customers for exceptional service delivery.

Orlando, Florida Area

• Revise and enhance website content using WordPress to optimize user experience and drive ticket sales.• Oversee day-to-day operations of the Box Office, including cash management, ticket resolution, and staffrecruitment and training. Proactively address guest concerns and resolve event-related issues.• Ensure adherence to established policies and procedures for ticket sales and operations, maintaining compliancefor The Orlando Forum and third-party vendors.• Conduct outreach to hotel concierges to promote ticket sales and increase venue visibility.• Prioritize guest satisfaction by fulfilling requests and ensuring a seamless experience.• Develop visually appealing marketing materials to support promotional efforts and attract attendees.

Millersburg, Mi

Oversaw cash transactions, including handling cash and processing credit card payments, while maintainingaccurate records of weekly balances.• Monitored inventory levels to facilitate purchasing decisions and ensure adequate stock availability.• Upheld a commitment to customer satisfaction by attentively identifying and addressing customer needs withprecision and care.• Generated comprehensive reports on financial performance, inventory status, and supply management tosupport informed decision-making.• Ensured the accuracy of inventory counts and implemented measures to control labor costs effectively.• Received and inspected goods from suppliers to maintain quality standards and inventory integrity.• Managed drink orders, including ingredient preparation and mixing, to deliver high-quality beverages tocustomers.• Developed and introduced engaging children's game sheets to enhance the dining experience for families.• Spearheaded the redesign of the food menu to refresh offerings and appeal to evolving customer preferences.

Lake Buena Vista, Fl

Delivered personal attention to 100+ customers daily while maintaining a high level of customer satisfaction. Prepared reports on inventory balance and managed inventory on a monthly basis for 50+ products. Performed field investigations in a 200+ room building and provide viable solutions for reported problems. Managed technical problems for any and all guests throughout entire resort.

Orlando, Fl

Provided recreational activities for 50+ customers daily. Assist in creating and executing special events for 300+ customers. Greeted guests enthusiastically and efficiently while completing requested tasks such as typing, copying, and faxing. Performed excellent verbal and written communication skills.

Orlando, Fl

Maintained excellent guest services for more than 1,000+ customers on a daily basis. Managed cash drawers and cash pickups of $1,000+ daily. Managed in-person and telephone guest inquiries, reservation bookings, and customer service requests of more than 50+ daily. Completed guest transactions in less than 2 minutes while ensuring guest satisfaction and providing quick service.