Over 20 years of success in driving efficiencies, productivity, and profitability to new heights for healthcare information and insurance servicesAccomplished executive with solid history of payer sales (Change Healthcare Salesperson of the Year 2023), payer account management, optimizing account management operations, customer service and satisfaction, and electronic claims services with government, blues, and commercial insurance payers including Medicare, Medicaid, BCBS, Aetna, and Cigna. Recognized for consistently meeting deadlines, exceeding objectives, and analyzing, interpreting, and reporting data to senior management. Fair and empowering leader skilled in building strong employee relations, fostering positive work environment, and instilling sense of individual accountability. Possess working knowledge of HIPAA requirements and ANSI 4010 data formats for claims, eligibility, ERA, and claim status. Areas of specialty include:Sales - Account Management - Project Management - Outbound Call Center Management - Customer ServiceCost Center Management - Process & Productivity Improvements - Operational StreamliningBusiness/Data Analysis - Survey Creation & Reporting - HIPAA & ANSI 4010 Data FormatsCross-functional Team Leadership - Employee Training, Development & ManagementSpecialties: account management, analysis, budgeting, contract management, customer relations, customer satisfaction, customer service, electronic data interchange, electronic funds transfer, executive management, hiring, management, marketing, meeting facilitation, microsoft access, project planning, quality, reports, requirements, research, sales, sales training, seminars, siebel, telephone skills, training materials, web site production, workflow analysis