Alicia Blitz Email & Phone Number

California, United States

Contingent Employee for Truist Bank

San Diego County, California, United States

Supported the LIBOR Transition Teams at Union Bank and U.S. Bank. Created and maintained communications and training. Provided contract remediation support.• Recognized with “Best in Us” Award 2 times for work on LIBOR Transition and Systems Migration.• Redesigned and coordinated SharePoint and Teams site migrations from Union Bank to U.S. Bank platforms.

San Diego County, California, United States

Led training and communication initiatives work resulting in the conversion of 3,000+ commercial lending obligations with $7B+ exposure in the transition from LIBOR to alternative reference rates before regulatory mandate of 6/30/2023. • Led training and communication initiatives work resulting in the conversion of 3,000+ commercial lending obligations with $7B+ exposure in the transition from LIBOR to alternative reference rates before regulatory mandate of 6/30/2023. • Achieved “Moments that Matter” Award 5 times for contributions to the training and communications.• Designed, developed, and implemented 8 just in time innovative custom online learning modules with complex financial topics in an easy to understand manner. Training deployed from a learning workspace within LMS linking all resources and training.• Delivered multimedia communications and job aids to reinforce key messaging for Regional Managers (RMs) to execute Regional Bank Wholesale LIBOR transition and ensure business compliance with key deadlines. • Designed and maintained multiple best in class SharePoint sites that allowed easy storage and access to archived communications, webinar materials, templates, and job aids with approvals.• Created and maintained tracking repository in response to regulatory and compliance oversight needs producing zero audit findings. Leveraged straightforward process to store and maintain new and critical loan document templates; enabled quick access for LIBOR transition team and key legal partners and achieved 3 successful audits.

San Diego County, California, United States

Collaborated with a wide variety of internal partners to transition business needs into creative, innovative, and interactive training modules that drove enhanced interaction and efficiencies.Developed blended learning solution for client experience training on a large scale deployment throughout Branch Banking (280+ branches, 2,500+ employees) with significant impacts to the overall reduction in customer complaints and increase in overall customer experience NPS scores.Basic to advanced eLearning / online design and development deliverables supporting employees. Full end to end processing: concept / story-boarding, project management, design, develop, compliance approval, testing, implementation, and LMS.Archived 100’s of courses and converted dozens of active courses created in Flash and an obsoleted simulation tool. A handful of courses were recreated from screenshots in Storyline as a simulation. Proficient with: • Articulate Storyline / Articulate360 • Camtasia • Audacity • Adobe Creative Suite (Premier, Audition) • Vyond Animation CreatorCreating unique training solutions and programs that can be accessed remotely by learners, including: video, micro-learning, and eLearning. Keeping in mind the solutions are appropriate, achieve the business goals, and provide and engaging environment which enable behaviors to change.

San Diego County, California, United States

Consulted with internal clients to create eLearning solutions that meet business initiatives, while being both effective and interactive. Assess needs and identify knowledge or skill deficiencies in performance within business units, and determine the best strategy through custom eLearning and blended learning solutions.Work independently and manage multiple projects and deadlines simultaneously for new and existing course content. I execute revisions as needed; working with internal clients and SMEs using industry standard eLearning authoring tools. • Developed and launched first enterprise-wide compliance course to 13,000+ employees that capitalized on an immersive, situational based experience, designed for learners to apply ethical concepts in a realistic work environment. • Created a video/motion graphic course for Branch employees with voiceovers from the product manager on various cash management products.Utilize a full end to end process from: • Consulting • Needs analysis • Project management and content coordination from stakeholders and Subject Matter Experts (SMEs) • Course design and development process (including edit cycles and reviews) • Testing, troubleshooting, and deployment of content to a Learning Management System (LMS)

San Diego County, California, United States

Specialized in creating advanced, innovative, and unique online courses that engage learners and help my internal clients achieve their business initiatives.Provided a full end-to-end process including implementing and testing formal LMS tracked courses.

San Diego, California, United States

Partnered with Subject Matter Experts to design, develop, maintain, schedule, and deliver ILT (Instructor-led training) on multiple critical projects/initiatives. Product manager for one or more projects at a time while delivering 60-80 days/year ILT training in the classroom.Develop, maintain, and deliver training including: • Performing needs analysis • Creating both ILT and online content • Creating class activities/interactions • Creating and gathering level 2 evaluations • Keep updated on product changes to ensure workshop material aligns with current policies • Create eLearning courses with SME's for the credit/compliance retail facing audience (2007-on) to meet strategic goals to transition 50% of ILT training to virtual or online learning • Learning Management system: course load, test, and track

San Diego County, California, United States

San Diego County, California, United States

San Diego County, California, United States

Facilitate consumer credit workshops for employees (ILT).

Associates Of Arts, Business Administration And Management, General

Pursuing Bachelors Of Arts, Business Administration And Management, General

Business Major Studied Creative Writing, Poetry, Business Law

Pursuing Bachelors Of Arts, Business Administration And Management, General

Business Major