13+ years of software design, implementation, maintenance, and optimization experience in analyst, team lead, and project management roles at 16 health systems. Former Epic Technical Services.Understanding and resolving technical and operational issues at their deepest source is my specialty. As a former Epic Resolute Professional Billing Technical Services Analyst, I use a deep technical understanding of the system to augment the work that I do helping clients implement, maintain and optimize not just Epic's PB and Claims applications but also the operational workflows business offices implement to best take advantage of what the system has to offer.At a recent client, I partnered with revenue cycle leadership to identify areas of optimization and implement corresponding system build changes resulting in a reduction in AR days by 16%, denied days by 30% and AR over 90 days by 11%. Total denied dollars were reduced by 15 million over the past year. I was also the primary analyst responsible for complicated build issues related to Charge Router, Charge Review, charge reconciliation and provider compensation issues, including a complete overhaul of lab billing router build to resolve incorrect charge routing issues. In addition, I led the PB Charges/Coding Workgroup, mentored PB team members in analyst skills including creative issue troubleshooting, root cause analysis, problem solving, and testing best practices.HOSPITALS/CLINICSMemorial Hermann Health System, TXLousiana Children's Medical Center, LAProvidence St. Joseph Health, WA, OR, MT, CA, AK, TX, NM- 52 hospitals and 1,000 clinics spanning seven statesScripps Medical Center, CABoston Medical Center, MASwedish Medical Center, WACommunity Health Network, INHartford Healthcare, CTAdvantagecare Physicians, NYWeill Cornell Medicine, NYKings Daughters Medical Center, KYDean Health System, WIThe Portland Clinic, ORRady Children's Hospital, CAChildren's Hospital and Medical Center Omaha, NEStormont Vail Health, KS