[Website & Software Development Project Manager] www.bluearcher.com- Manage multiple web design and custom software projects throughout full project lifecycle, including strategy, design, content creation, production, QA, launch, and post-launch- Act as the primary point of contact between clients and all of the project teams- Maintain and monitor project scope to ensure that projects are done on time, within budget constraints, and meet project goals- Facilitate all client… Show more [Website & Software Development Project Manager] www.bluearcher.com- Manage multiple web design and custom software projects throughout full project lifecycle, including strategy, design, content creation, production, QA, launch, and post-launch- Act as the primary point of contact between clients and all of the project teams- Maintain and monitor project scope to ensure that projects are done on time, within budget constraints, and meet project goals- Facilitate all client meetings and contribute to design and development presentations- Develop project strategy deliverables, including wireframes, vision documents, sitemap, and creative materials- Develop and provide technical website specifications to programming teams to ensure website projects are built according to the project scope and wireframe/functionality requirements- Conduct & guide clients through custom module CMS training sessions with Blue Archer’s AccuCMS platform & Umbraco- Assemble training manuals & technical guides for clients- Assist with all production tasks, including content editing for SEO, population and recreating, formatting, and optimizing all image/graphical assets- Perform both design, display and functional quality assurance testingExperience with:Google SuiteSalesforceAccuCMSUmbracoInvisionMoqupsMonday.comTeamganttTrelloPhotoshopQuickbooksSharepoint[Support Manager]-Train & mentor the Customer Support Team-Develop new process documents to help provide better support to hundreds of clients-Provide technical assistance to clients, to answers questions & to work closely with the development team to address any issuesExperience with:OutlookRingCentral Webinar[Accounting Assistant]-Manage billing, invoicing, mailing for all client accounts-Direct assistant to the accountantExperience with:QuickbooksSalesforce Show less

[Customer Relationship Manager]-Provided technical support for over 500+ clients via phone and email. -Addressed questions regarding custom website functionality, in addition to overall account support, and billing support.[Marketing Analyst Assistant]-Assisted the marketing manager in website keyword analysis and monthly SEO report assembly.www.bluearcher.com

Freelance photographer for the Pittsburgh area.

-Conducted tours of the galleries for visitors and groups (of all ages).-Educated visitors on museum history as invoking overall discussion of art work. -Led "art labs" with school-age tour groups. These art labs provided a hands-on way to generate discussions on exhibits viewed during the tours.www.mattress.org

-Render admissions, greet visitors, maintain a welcoming lobby area. -Train other employees on the tasks of the front of house operations. -Handled guest services; answered questions regarding artwork and museum history. -Assisted in the museum shop, completed sales transactions & inventory tracking.www.mattress.org

-Provided client check-in & scheduling services.-Addressed client questions by phone or walk-in.-Handled appointment management & payment services. -Assisted with filing, & maintaining office organization flow.

Part-time aide in several community based residential group homes with individuals with developmental & behavioral disabilities. Turning everyday life events into learning and development.Job responsibilities included:-Implementing goal plans for residents (Health, behavior, hygiene, daily routine, etc)-Handling house budgets-Assisting residents with their daily routines-Schedule/Planning Management-Meal preparations-Transporting residents to & from day programs