Alicia K Holmes Email & Phone Number

Florida, United States

Largo, Florida, United States

Tampa, Florida

As part of the Care Issue Management team, provide a single point of contact to coordinate and support resolution of Care IT issues for all Florida Blue, GuideWell Care Solutions and GuideWell Health Plans. New development specific duties include: • Responsible for completing Work Initiation Request Estimator (WIRE) impact assessments and sizing• Completed business and system requirements (application dependent Agile or Waterfall) using IBM Rally & RequisitePro• Documented technical requirements, including flow charts, process documents, crosswalk tables, user guides, scorecards and reporting• As member of core team, oversee implementation, coordinate QA and regression testing, and observe initiation of system to validate integration and performance

Tampa, Florida

• Responsible for project delivery of new automated solution developed by Newgen’s offshore development team that will process Medicare/Medicaid dispute and appeal claims based on complex Federal, State and line of business regulatory procedures• Tool implementation is one of WellCare’s top five initiatives for 2019. • Drive requirement milestones affecting multiple areas of the business, including reporting and system integration using waterfall methodology, HP ALM (application lifecycle management) and Microsoft Office suite of tools• Pilot team member for Blueprint Storyteller, an agile requirements tool by Blueprint Software Systems

Clearwater, Fl

• Spearheaded system integration project of newly acquired business segment based on product and healthcare regulatory guidelines that included c-level reporting, scope and schedule management• Procurement evaluation and successful pilot (plan through implementation) of Inflectra’s ALM tool, SpiraTeam

Tampa, Florida

• As part of the GTT Tax IT project, facilitated sessions to align solutions with business needs by identifying and addressing gaps• Using Microsoft’s Azure DevOps environment, documented requirements based on role/goal/value story statements and given/when/then acceptance criteria to create solutions that met the user needs• Worked in two-week sprints, provided flexibility and improved efficiency by reducing rework and shortening the overall project timelines through planning, commit and retrospective reviews

Tampa, Florida

• Researched, defined and implemented an automated reporting structure within the Oracle BI interface that provided first real reporting matrix to support executive and product management monthly and quarterly reporting. Information will also be key to manage product line life cycle and trend analysis• Prepared regular executive and operational report preparation and analysis process for financial and non-financial KPI’s (key performance indicators)• Supports the production of monthly and quarterly management reports (i.e. monthly management deck, quarterly regional performance reviews, quarterly forecast presentations, budget presentations, etc.) for Executive Management; including financial information, key metrics and insightful variance analysis and commentary• Delivered and managed IT solutions to support Core Services metric related to Colocation, Interconnections and Managed Services product lines• Defined, coordinated and tracked cross-functional requirements and test cases through User Acceptance Test (UAT) cycles that include issue resolution• Ensured needs are met by coordinating day-to-day IT activities and working closely with Operations, Finance and Legal• Participated on projects and adhoc assignments that have included competitive market analysis for a new product offering

Colorado Springs, Colorado

• Led efforts for the Inventory Audit Readiness Assessment. Detailed and summarized level executive reports on organization readiness assessment for worldwide inventory audit based on findings• Recommend process and operational improvements that included a validation/resolution process to bring into compliance prior to scheduled audit• Network Services CMDB Implementation • Define and verify requirements to testable levels that included gap analysis, test case, help and training documentation• Work with cross-functional and vendor teams to provide necessary product model/mapping documentation• Develop adhoc report to conduct data analysis, validation and inspect performance results• Successfully reconciled over 10,000 assets against departmental, Fixed Assets and external support vendor records• Validate 500+ decommissioned devices, initiate scrap process as needed and submitted necessary paperwork to remove for accounting records

Colorado Springs, Colorado

• Defined and implemented project plans based on well-rounded business insight and recommendations for actions designed to drive improvement that leads to increased productivity, savings, performance and growth to meet organizational goals• Planned, tracked and facilitated annual tech refresh project (6 years), including financial analysis to support $15+ million annual capital budget exercise. Over $6 million saved annually through elimination of hardware maintenance costs• Established best practices for storing corporate electronic records, including type and retention period based on PCI, Sarbanes-Oxley and Verizon security standards. Implemented, tracked and provided executive level reporting showing compliance and remediation efforts for over 30,000 servers through completion• Spearheaded project to automate 20-step cross team decommission process, requirements through web-based application creation, to ensure erasure and asset disposal compliance. Standardized hand-offs equated in an additional $4.3 million maintenance reduction/avoidance first year. • Responsible for data identification, collection, analysis and formula definitions needed to create automated dashboard showing spending trends by year by functional area by vendor. Analysis defined areas of opportunity, reducing costs by 45% over two-year period. • ITAM SME responsible for requirements and supporting design and analysis documents for web-based multi-site inventory solution• Led a cross-functional team standardizing new technology build, install and deployment processes to support Verizon’s Enterprise Cloud and Big Data environments. Prepare and administer annual $15+ million budget from inception through 2015 completion. Please see resume for additional detail

Colorado Springs, Colorado

Analyst to Development Manager• Successfully performed in multiple positions with progressing responsibility that included billing, helpdesk, finance, asset management and HR systems. Proven record of accomplishment for driving a team of technical and business participants to clearly define and manage to requirementsBusiness Systems Analyst • Work with various lines of business to address trends and business problems within current operational processes• Subject matter expert (SME) for business unit and development team on requirements solicitation, system analysis, technical design, programming and documentation of business applications/systems• Define and monitor use/test cases to verify client requirements and debug application• Develop adhoc reports to conduct data analysis, validation and inspect performance results• Support, troubleshoot, and maintain systems and applications to achieve optimum performance, resolve and document problems, and provide timely follow-up on identified issuesApplication/Web Developer • Responsible for design, code and modification of websites from layout to function per client's specifications• Design visually appealing layout/user interface that featured user-friendly design and clear cross-browser navigation by utilizing HTML, CSS, JavaScript, jQuery and API's• Data integration from various back-end services and databases• Gather and refine specifications and requirements based on technical needs• Create and maintain documentationDevelopment Manager• Managed a twelve-person staff responsible for all HR related functions, assignment, review of work, and, prepare/administer a $1+ million annual operating budget

Colorado Springs, Colorado

• Research, data collection and interpretation through executive level detailed and summary level reports (developed and ad-hoc) and presentations that included root cause analysis for quality and risk management divisions and monthly operations and financial reports• Design and coordinate completion of the facility-wide policy and procedure manuals which received and maintained Joint Commission Accreditation (JCAHO)• Liaison to corporate and regulatory bodies• Develop and conduct in-house training for various software applications